Lakaiya Williams
Atlanta,GA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Prime Admin Services, Remote
Los Angeles , CA
2023.10 - 2024.01
- Perform a variety of administrative tasks including scheduling appointments, managing calendars, and preparing reports.
- Maintain organized digital files and records for easy access and retrieval.
- Assist in coordinating virtual meetings and conferences, ensuring all details are managed.
- Provide support to various departments, adapting to changing priorities and tasks.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Customer Service Representative
ABC soultions , Remote
Manhattan , NY
2022.01 - 2023.12
- Provide exceptional customer service via phone, email, and chat, resolving inquiries and issues promptly.
- Manage multiple customer accounts, ensuring accurate and timely updates and follow-ups.
- Utilize CRM software to track customer interactions and update information.
- Train new employees on customer service protocols and procedures.
- Consistently achieve high customer satisfaction ratings and positive feedback.
- Built relationships with customers to ensure their satisfaction during the dispute resolution process.
- Ensured all relevant documentation was accurately completed prior to finalizing any resolutions.
Global Sales Inc.
Sales Associates
Chicago , IL
2018.03 - 2021.12
- Conduct outbound sales calls to potential clients, presenting product features and benefits.
- Develop and maintain strong relationships with clients, leading to increased sales and repeat business.
- Utilize sales software to track leads, follow-ups, and conversions.
- Achieve and exceed monthly sales targets consistently.
- Collaborate with the marketing team to develop and implement effective sales strategies.
Education
Bachelors - Business Administration
State University
New Jersey 2022-06
Lodi High School
Lodi, NJ2020-06
Skills
- Invoice Processing
- Spreadsheet Management
- Clerical Support
- Data Entry
- Quality Assurance
- Office Administration
- Excellent customer service and communication skills
- Strong sales and negotiation abilities
- Proficient in CRM and sales software
- Exceptional multitasking and time management skills
- Highly organized with attention to detail
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite and Google Workspace
- Scheduling
- Calendar Management
- Meeting planning
- Appointment Scheduling
- Research
- Customer Relations
- Multitasking and prioritization
- Relationship Building
- Cash deposit preparation
- Customer Service
- Social media knowledge
Languages
English
Professional
Certification
- Certified Customer Service Professional (CCSP)
- Sales Certification from Sales Training Institute
Timeline
Administrative Assistant
Prime Admin Services, Remote
2023.10 - 2024.01
Customer Service Representative
ABC soultions , Remote
2022.01 - 2023.12
Global Sales Inc.
Sales Associates
2018.03 - 2021.12
Bachelors - Business Administration
State University
Lodi High School
- Certified Customer Service Professional (CCSP)
- Sales Certification from Sales Training Institute
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