Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakayla German

Summary

Detail-oriented customer service agent with a proven track record in resolving complex inquiries and enhancing customer experiences. Skilled in utilizing CRM software and effective time management strategies to drive efficiency and support customer needs.

Overview

4
4
years of professional experience

Work History

Customer Service Work From Home Agent

VXI Global Solutions LLC
03.2024 - 01.2026
  • Facilitated exceptional customer service by employing effective communication and active listening skills.
  • Resolved complex inquiries by utilizing problem-solving skills and available resources.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.

Work From Home Agent

Teleperformance
02.2023 - 02.2024
  • Managed customer inquiries through various communication channels, ensuring timely resolution and satisfaction.
  • Utilized CRM software to track customer interactions and maintain accurate records of support requests.
  • Collaborated with team members to enhance service delivery processes and improve overall customer experience.
  • Adapted quickly to new product knowledge, providing accurate information and guidance to customers.

Customer Service Cashier

Walmart Supercenter
12.2021 - 01.2023
  • Process transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Provide exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintain cleanliness and organization of checkout area to enhance shopping experience.
  • Assist in training new cashiers on operational procedures and customer engagement strategies.

Education

High School Diploma -

Forest Hill High School
05-2018

Skills

  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Aegis CRM
  • CRM software
  • Customer service
  • Call handling
  • Computer skills
  • Understanding customer needs
  • Customer relations
  • Data entry
  • Problem resolution

Timeline

Customer Service Work From Home Agent

VXI Global Solutions LLC
03.2024 - 01.2026

Work From Home Agent

Teleperformance
02.2023 - 02.2024

Customer Service Cashier

Walmart Supercenter
12.2021 - 01.2023

High School Diploma -

Forest Hill High School