Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Lakecha Murphy

363 Possum Hollow Rd,TN

Summary

Dynamic sales professional with a proven track record at Kroger, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction and fostering loyalty through effective problem-solving and strong interpersonal skills. Adept at managing cash transactions with precision, ensuring a seamless shopping experience for all customers.

Overview

3
3
years of professional experience

Work History

Sales Associate

Buger King
07.2025 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to build rapport and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Assistant Manager

Krogers Grocery Store
06.2024 - 11.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Associate

American's Best Contact and Eyeglasses
02.2023 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelor of Arts - Sience of Criminal Justice

Colorado Technical University
Colorado Springs, CO
11-2027

English

Brockton High
Brockton, MA
07-2005

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving

Timeline

Sales Associate

Buger King
07.2025 - Current

Assistant Manager

Krogers Grocery Store
06.2024 - 11.2024

Sales Associate

American's Best Contact and Eyeglasses
02.2023 - 05.2024

Bachelor of Arts - Sience of Criminal Justice

Colorado Technical University

English

Brockton High
Lakecha Murphy