La'kedria Banks
Lauderhill,FL
Summary
Dedicated and compassionate Customer Care Professional with a proven record of delivering exceptional client support and service excellence. Skilled in handling high-volume inquiries, resolving complex issues, and maintaining customer satisfaction through empathy, clear communication, and attention to detail. Experienced in both corporate and healthcare environments, demonstrating adaptability, professionalism, and a strong commitment to positive customer experiences. Passionate about representing premium brands with integrity and care.
Overview
2
2
years of professional experience
Work History
Patient Service Specialist
Joe DiMaggio Children's Hospital
Hollywood, Florida
08.2024 - Current
- Supported families and patients by coordinating appointments, addressing concerns, and ensuring a positive experience in a fast-paced healthcare environment.
- Maintained accurate records while adhering to privacy and confidentiality standards.
- Assisted patients with understanding procedures and navigating hospital services.
- Provided compassionate and attentive service to families under stressful circumstances.
- Assisted patients with inquiries and provided information about services available.
- Handled patient records with confidentiality, following HIPAA regulations closely.
Customer Care Professional
Allen Miche Development
Lauderhill, Florida
06.2023 - Current
- Provided excellent customer service through effective communication and problem-solving skills.
- Assisted customers with inquiries via phone, email, and live chat platforms.
- Utilizing my skills, experience, and passion for customer service.
- Maintained up-to-date knowledge of products, services, and promotions available at Allen Miche.
- Adhered to all applicable laws, regulations and standards when providing services
Education
High School Diploma -
South Broward High School
Hollywood, FL06-2021
Skills
- Time Management & Prioritization
- Data Entry & Documentation Accuracy
- Team Collaboration
- High-Volume Call Handling
- Service excellence and client retention
- Compassionate client care
- Quality assurance
- Conflict resolution
Timeline
Patient Service Specialist
Joe DiMaggio Children's Hospital
08.2024 - Current
Customer Care Professional
Allen Miche Development
06.2023 - Current
High School Diploma -
South Broward High School