Lakeisha Jones
Harrisburg,PA
Overview
21
21
years of professional experience
Work History
Appointment Coordinator II
West Shore Home
01.2024 - Current
- I am responsible for verifying and confirming sales consultations. I also manage the schedule for multiple regions ensuring that consultants arrive on time to appointments. In this position, I have worked to improve my regions issue rate and customer experience.
Market Lead
Allied Communications DBA Boost Mobile
06.2015 - Current
- I am directly responsible for the training and day to day operations of the stores with in my market. I oversee at a minimum 10 stores at a time ensuring that all stores are maintaining profitable margins.
Customer Service Representative
Pennsylvania Higher Education Assistance Agency (PHEAA)
10.2007 - 08.2015
- Provide A+ customer service to all customers, reviewed and processed customer requests in a timely matter.
Store Manager
ARG Arby's
01.2005 - 09.2011
- I ran and maintained daily operations of my store. Hired and trained employees. Kept profitable margins. Created and maintained employee schedules and P&L reports.
Education
MBA - Business Administration And Management
Capella University
Minneapolis, MN06.2011
Skills
- Retail Management
- Store Management Experience
- Profit & Loss
- Cash Handling
- Merchandising
- Management
- Recruiting
- Loss Prevention
- Sales Management
- Payroll
- Pricing
- Planograms
- Operations Management
- Supervising Experience
- Leadership
- Human Resources
- Assistant Manager Experience
- Interviewing
- Mentoring
- Shift Management
- Food Safety
- Administrative Experience
- Upselling
- POS
- Purchasing
- Sales
- Employee Orientation
- Retail Sales
- Office Management
- Employee Supervision (10 years)
- Process Improvement (1 year)
- Cold Calling
- Negotiation
- Accounts Receivable
Timeline
Appointment Coordinator II
West Shore Home
01.2024 - Current
Market Lead
Allied Communications DBA Boost Mobile
06.2015 - Current
Customer Service Representative
Pennsylvania Higher Education Assistance Agency (PHEAA)
10.2007 - 08.2015
Store Manager
ARG Arby's
01.2005 - 09.2011
MBA - Business Administration And Management
Capella University
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