Summary
Overview
Work History
Education
Skills
Timeline
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LaKeisha Land

Houston,TX

Summary

Dynamic professional with a proven track record at Lowe’s, excelling in customer service and teamwork. Demonstrated adaptability and problem-solving skills, enhancing customer satisfaction and exceeding performance metrics. Skilled in time management, adept at fostering repeat business and managing high-pressure situations efficiently.

Overview

23
23
years of professional experience

Work History

Sales Associate

Lowe’s
Houston, TX
06.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Fulfillment Expert

Lowe’s
Houston, TX
06.2022 - Current
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.

Curbside Shopper

HEB
Houston, TX
01.2020 - 05.2022
  • Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
  • Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.

Shift Leader

Frenchy's Chicken
Houston, TX
02.2002 - 01.2010
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Hastings High School
Houston, TX
05.1997

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Lowe’s
06.2022 - Current

Fulfillment Expert

Lowe’s
06.2022 - Current

Curbside Shopper

HEB
01.2020 - 05.2022

Shift Leader

Frenchy's Chicken
02.2002 - 01.2010

Hastings High School
LaKeisha Land