Lakeithia Edwards
Stamford
Summary
Dedicated front desk receptionist with strong customer service skills and attention to detail. Experienced in managing patient interactions and optimizing appointment scheduling for enhanced operational efficiency.
Overview
29
29
years of professional experience
Work History
Front Desk Receptionist
Wake Med Hospital
2015.03 - 2023.09
- Managed patient check-in and check-out processes efficiently, ensuring positive first impressions.
- Assisted with scheduling appointments, coordinating between departments to optimize patient flow.
- Handled multi-line phone system, directing inquiries to appropriate staff swiftly and accurately.
- Maintained organized front desk area, enhancing operational efficiency and service quality.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Medical Intake Represntative
United Health Care: CSR
1995.03 - 2007.07
- Maintained strict confidentiality of client information, adhering to HIPAA regulations and company policies at all times.
- Managed high call volumes while maintaining a professional demeanor, ensuring a positive experience for all callers.
- Handled sensitive client situations with compassion while maintaining adherence to organizational policies and procedures.
- Provided accurate insurance verification for clients, ensuring proper coverage was in place prior to service delivery.
Education
Associate of Science -
Norwalk Community College
Norwalk, CT1998-05
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Data entry
- Telephone etiquette
- Administrative skills
Timeline
Front Desk Receptionist
Wake Med Hospital
2015.03 - 2023.09
Medical Intake Represntative
United Health Care: CSR
1995.03 - 2007.07
Associate of Science -
Norwalk Community College