Lakelan Murray
Pocatello,Idaho
Summary
Upbeat host excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with tasks.
Overview
2
2
years of professional experience
Work History
Host
Red Robin
01.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Social Work
05.2028
High School Diploma -
06.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Professional Appearance
- Phone Etiquette
- Payment Processing
Timeline
Host - Red Robin
01.2022 - Current
Idaho State University - , Social Work
Century High School - High School Diploma,