Laken Lowe
Ronda,NC
Summary
Professional in dental office management, bringing valuable experience in optimizing practice operations. Known for ensuring smooth administrative functions and enhancing patient care services. Reliable team player with commitment to achieving results and adapting to evolving needs. Proficient in scheduling, patient relations, and office administration.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Health Saving Solutions
05.2024 - Current
- Helping with insurance plans and coverage
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Front Desk- Practice Manager
Southeast Dental Partners
01.2020 - Current
- Working at the front desk of the office, answering the phone, assisting patients, managing office and meeting staff needs, collecting balances
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Help train newly opened offices
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance
- Maximized treatment plans to help patients understand treatment options.
- Addressed and remedied all patient or team member issues.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Teachers Assistant
Wilkes County Schools
08.2018 - 08.2020
- Developing developmentally appropriate activities, observing children, assisting head teacher and others within the school
Lead Teacher
PlayWorks Early Learning and Child Care Center
06.2016 - 08.2018
- Developing developmentally appropriate activities, observing children, Creating Lesson Plans
Lead Teacher
A Child's Life
01.2016 - 06.2016
- Developing developmentally appropriate activities, observing children, Creating Lesson Plans
Education
Bachelor of Science - Human Development
University of North Carolina At Greensboro
Greensboro, NC12-2025
Associate of Science -
Wilkes Community College
Wilkesboro, NC12-2018
High School Diploma -
East Wilkes High School
Ronda, NC05-2011
Skills
- Dental software proficiency
- Payment plans
- Scheduling
- Employee Training
- Problem-solving abilities
- Multitasking
- Customer Relations
- Reliability
- Conflict Resolution
- Operations Management
- Time management abilities
Timeline
Insurance Agent
Health Saving Solutions
05.2024 - Current
Front Desk- Practice Manager
Southeast Dental Partners
01.2020 - Current
Teachers Assistant
Wilkes County Schools
08.2018 - 08.2020
Lead Teacher
PlayWorks Early Learning and Child Care Center
06.2016 - 08.2018
Lead Teacher
A Child's Life
01.2016 - 06.2016
Bachelor of Science - Human Development
University of North Carolina At Greensboro
Associate of Science -
Wilkes Community College
High School Diploma -
East Wilkes High School
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