Hi, I’m
Laken Miller
Millersburg,OH
Summary
Versatile Human Resources Coordinator dedicated to sourcing best talent and establishing modern workforce policies to drive company growth and productivity. Communicative leader with outstanding record of operational improvement through workforce planning and development. Developer of high-value, cost-effective employee benefits options.
Overview
5
years of professional experience
Work History
Crow WorksKillbuck, OH
Human Resources Coordinator
11.2022 - Current
Job overview
- Assisted with recruiting, interviewing, and hiring of new employees.
- Updated employee records in HR database system.
- Developed onboarding materials and presented orientation sessions for new hires.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Maintained employee files in compliance with applicable legal requirements.
- Handled confidential information with discretion and sensitivity.
- Coordinated benefits administration including health insurance, 401, tuition reimbursement.
- Organized employee recognition programs to boost morale among staff members.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
Anytime FitnessCoshocton, OH
General Manager
07.2021 - 11.2022
Job overview
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
Wayne Savings Community BankWooster, OH
Customer Service Manager
10.2018 - 07.2021
Job overview
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Skills
- Training Development
- Human Resources Management
- Recruiting
- Compensation Structuring
- Employee Relations
- Payroll Administration
- Payroll and Benefits Administration
- Compliance
- HR Policies and Procedures Expertise
- Recruitment Strategies
- Recruitment strategies
- Compensation structuring
- Benefits and payroll coordination
- Workforce improvements
- Exit interviews
- Staff recruiting and retention
- Company organization
- Payroll Processing
- Benefits administration
- Background Checks
- Time management
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Coordinator
Crow Works
11.2022 - Current
General Manager
Anytime Fitness
07.2021 - 11.2022
Customer Service Manager
Wayne Savings Community Bank
10.2018 - 07.2021