Laken Shepherd
Marion ,Va
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
5
5
years of professional experience
Work History
Manger
Pizza Hut
Marion, VA
10.2022 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members to enhance performance and teamwork.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and inform menu adjustments for increased revenue.
- Enhanced customer feedback processes to improve service quality and dining experience.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Server/ Host
Denny
Fort Chiswell Va
09.2021 - 09.2022
- Provided exceptional customer service by efficiently managing tables and addressing guest needs.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu offerings, service standards, and customer engagement techniques.
- Maintained a clean and organized dining area, enhancing overall guest experience.
- Processed payments accurately while adhering to company cash handling policies.
- Suggested menu items to guests based on preferences, increasing sales of high-margin dishes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma - Criminal Justice
Marion Senior High School
Marion, VA05.2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Inventory management
- Complex Problem-solving
- Documentation and reporting
- Clear communication
- Work prioritization
- Teamwork and collaboration
- Positive attitude
Timeline
Manger
Pizza Hut
10.2022 - Current
Server/ Host
Denny
09.2021 - 09.2022
High School Diploma - Criminal Justice
Marion Senior High School