LaKendra Burton
Denver,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dal Tile & Stone
08.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Associate
IKEA
09.2019 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
George Washington High School
Denver, CO05.1996
Skills
- Retail Sales Customer Service
- Order Fulfillment
- Credit Card Payment Processing
- POS Systems Expertise
- Customer Relations
- Fleet Dispatching
- Active Listening
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
Timeline
Customer Service Representative
Dal Tile & Stone
08.2021 - Current
Customer Service Associate
IKEA
09.2019 - 04.2021
High School Diploma -
George Washington High School
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