Lakendra Nichols
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Medical Office Receptionist
Baptist Medical Group-Family Physician Group
10.2022 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Welcomed 100 patients and visitors per day via telephone and in person.
Medical Claim Analyst
Unified Health Services
08.2021 - 10.2022
- Communicate with insurers, employers, and patient
- Maintain and complete data requirements for all claims record
- Troubleshoot and resolve claim records with missing or inadequate information
- Establishes rapport and credibility with contact by providing excellent customer service
Dental Assistant
Advanced Dental Implant And TMJ Center
08.2020 - 03.2021
- Prepare procedure room and provide chairside assisting with oral surgery
- Sterilize surgical instruments and disinfect operatory according to OSHA regulatory
- Perform regular maintenance, inventory, and stocking
- Digital X-Ray
- Enter patient information in Denticon, insurance verification and patient education
Education
CERTIFICATION - Dental Assisting
Concorde Career College
Southaven, MS11.2018
High School Diploma -
Philadelphia High School
Philadelphia, MS05.2011
Skills
- Insurance Verification
- Medical Terminology
- Customer Service
- Software: Epic, UHS, Denticon, eClinical
- Payment Collection
Timeline
Medical Office Receptionist
Baptist Medical Group-Family Physician Group
10.2022 - Current
Medical Claim Analyst
Unified Health Services
08.2021 - 10.2022
Dental Assistant
Advanced Dental Implant And TMJ Center
08.2020 - 03.2021
CERTIFICATION - Dental Assisting
Concorde Career College
High School Diploma -
Philadelphia High School
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