LaKenya Billous
Durham,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Aca Call Representative
Ascension
Durham, NC
06.2023 - Current
- Handling high call volumes, Answering customers questions and explaining benefits, Updating files
- Answered inbound customer service calls to assist with questions, concerns, or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Improved customer satisfaction by efficiently handling inquiries and resolving concerns in a timely manner.
Cafeteria Line Server/Cashier
Durham Public Schools
Durham, NC
08.2001 - 06.2023
- Performs work to prepare, cook, and serve meals, salads, and a la-carte items; prepares entrees, vegetables, and other side dishes according to standardized recipes; and keeps accurate documentation of food preparation.
- Serves as a cashier in the school cafeteria to collect money; responsible for accurate records of all food leaving the serving line by accurately using a computerized point of sale system to record sales.
- Provides leadership and manages the cafeteria in the absence of the CNS Manager.
- Completes all required records, reports, inventories, and vending procedures as required.
- Performs other related duties, as assigned.
Parking Deck Attendant/Cashier
City of Durham Parking Deck
08.2001 - 06.2023
- Maintained accurate records of customer transactions, adhering to confidentiality requirements and data protection protocols.
- Greeted customers and offered them assistance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Responded to all customer inquiries thoroughly and professionally.
Special Account Representative
Duke University
04.2002 - 07.2002
- Implemented effective strategies to recover delinquent accounts, reducing financial losses for the company.
- Analyzed accounts for delinquencies and other ongoing issues.
- Enhanced customer satisfaction by addressing and resolving complex account issues effectively.
- Negotiated favorable payment terms with clients experiencing financial difficulties, preserving valuable business relationships.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Processed client payments and updated accounts.
Education
Durham High School
06.1994
Skills
- Customer Service
- Goal-Oriented
- Complaint resolution
- Customer Needs Assessment
- Call center experience
- Customer communications
- Resolving issues
- Microsoft Office
- Data Entry
- Product Knowledge
- Money handling abilities
- Administrative and Office Support
Accomplishments
Certificate of completion for Cash Handling Training
Timeline
Aca Call Representative
Ascension
06.2023 - Current
Special Account Representative
Duke University
04.2002 - 07.2002
Cafeteria Line Server/Cashier
Durham Public Schools
08.2001 - 06.2023
Parking Deck Attendant/Cashier
City of Durham Parking Deck
08.2001 - 06.2023
Durham High School