Lakenya Martin
Perry,Georgia
Summary
Dedicated Patient Service Representative with a strong background in communication and patient care. Skilled in managing inquiries and processing insurance claims. Committed to enhancing patient experiences through effective problem-solving and empathy.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Warm Springs Rehabilitation Hospital
Warm Springs, Georgia
01.2024 - Current
- Assisted patients with scheduling appointments and managing their medical records.
- Communicated effectively with medical staff to relay patient needs and concerns.
- Handled patient inquiries and provided information about services and procedures.
- Processed insurance claims and verified coverage for patient treatments.
Customer Service Representative
GEICO, Government Employees Insurance
Macon, Georgia
07.2022 - 01.2023
- Provided exceptional customer support through phone and online channels.
- Resolved customer inquiries and complaints efficiently and professionally.
- Assisted clients in understanding policy details and coverage options.
Education
Certificate - Pre-Nursing
Central Georgia Technical College
Macon, GA05-2025
High School Diploma -
Callaway High School
Hogansville, GA05-2019
Associate of Science - Medical Assisting
Central Georgia Technical College
Macon, GASkills
- Patient care
- Medical terminology
- Appointment scheduling
- Insurance verification
- Effective communication
- Customer service
Timeline
Patient Service Representative
Warm Springs Rehabilitation Hospital
01.2024 - Current
Customer Service Representative
GEICO, Government Employees Insurance
07.2022 - 01.2023
Certificate - Pre-Nursing
Central Georgia Technical College
High School Diploma -
Callaway High School
Associate of Science - Medical Assisting
Central Georgia Technical College