Lakesha Clark
Assistant Manager- Operations
Rosharon,TX
Summary
Customer service management professional with 13 years of experience specializing in product management for hospital services. Extensive background in product and distribution management, serving as assistant manager at Gulf Coast Blood. Recognized for improving service delivery and operational processes. Focused on achieving measurable outcomes and fostering team collaboration.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Gulf Coast Blood
01.2024 - Current
- Oversee and manage daily inventory of all blood components.
- Maintains contact information for all hospital blood banks and resource sharing clients.
- Investigates customer service concerns and coordinated hospital follow-ups.
- Responsible for 19 employee performance appraisals for 25-26
- Oversee Product Management vehicle fleet and oversight of the Vehicle Safety and Loss Control Program
- Reconciles shipment entities and courier invoices for accuracy
- Streamlined inventory management processes, reducing wastage and improving resource allocation.
- Monitored performance metrics, identifying areas for improvement and driving continuous enhancements.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Shift Coordinator
Gulf Coast Blood
01.2021 - 01.2024
- Develop customer service training for phone etiquette.
- Manage short-term inventory levels to minimize product loss.
- Collaborate with Component Lab on production needs.
- Responsible for employee performance appraisals.
- Participated in comprehensive leadership training designed to enhance skills in managing people.
- Performed hospital customer service and site visits.
Assistant Shift Coordinator
Gulf Coast Blood
01.2016 - 01.2021
- Completed standing orders and time sensitive materials.
- Rotated Inventory based on first in and first out method.
- Import products from out of region and dispatch drivers for sample pick up and returns.
Education
Bachelor of Science - Business
01.2017
Associates of Applied Science - Cosmetology
01.2005
Skills
Operations oversight
Inventory management for blood products
Blood banking proficiency
Analytical problem solving
AI-driven data analysis
Product development tools
Effective communication
Timeline
Assistant Manager - Gulf Coast Blood
01.2024 - Current
Shift Coordinator - Gulf Coast Blood
01.2021 - 01.2024
Assistant Shift Coordinator - Gulf Coast Blood
01.2016 - 01.2021
Lone Star Community College - Associates of Applied Science, Cosmetology
University of Phoenix - Bachelor of Science, Business