Lakesha Garrett
Continental Currency Services Inc.
614 W 111th Pl,CA
21
years of professional experience
Results-driven manager with a proven track record in enhancing service efficiency and customer satisfaction. Expertise in team leadership, staff training, and effective decision-making.
Dynamic manager experienced in leading operational teams to boost customer satisfaction. Skilled in developing training programs and cross-functional teamwork, contributing to enhanced staff performance and service delivery.
Dedicated professional with strong skills in staff training and development. Known for effective time management and decision-making, ready to leverage expertise to foster team engagement and improve operational outcomes.
Work History
Manger
4 Years 10 Months- Led operational teams to enhance service efficiency and customer satisfaction.
- Developed training programs that improved staff performance and knowledge retention.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Security Officer
6 Years 9 Months- Monitored premises to prevent unauthorized access and ensure safety compliance.
- Conducted regular patrols to identify and mitigate security risks effectively.
- Trained new security personnel on protocols, enhancing team performance and efficiency.
- Developed incident reports detailing findings and recommendations for management review.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Cashier Team Lead
2 Years 10 Months- Led cashier team in delivering exceptional customer service and maintaining high satisfaction levels.
- Trained and mentored new cashiers, ensuring adherence to operational standards and procedures.
- Implemented efficient checkout processes, reducing transaction times and enhancing customer experience.
- Managed cash handling procedures, ensuring accuracy in till balances and minimizing discrepancies.
- Oversaw daily scheduling of cashier staff, optimizing coverage during peak hours for operational efficiency.
- Conducted regular audits of cash registers and inventory, maintaining compliance with company policies and standards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
Cashier
1 Year 5 Months- Process transactions accurately using point-of-sale systems.
- Maintain organized checkout area, enhancing customer experience and efficiency.
- Assist customers with product inquiries and provide support during shopping.
- Collaborate with team members to ensure smooth store operations during peak hours.
- Train new cashiers on register operations and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Staff training and development
Cross-functional teamwork
Customer relationship management (CRM)
Shift scheduling
Sales techniques
Schedule preparation
Multitasking
Schedule management
Timeline
Manger
Continental Currency Services Inc.
08.2021 - CurrentRead More
Security Officer
General Security Services Corporation
06.2015 - 03.2022Read More
Cashier Team Lead
Target
05.2007 - 03.2010Read More
Cashier
Walmart
10.2005 - 03.2007Read More
Manuel Arts High School
High School Diploma
Read More