Lakeshia McClindon
Hope,AR
Summary
Results-driven assistant manager with expertise in coordinating schedules and managing customer service inquiries. Proficient in training new employees and ensuring adherence to operational procedures, contributing to improved workflow and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
UPS
Hope, AR
11.2024 - Current
- Coordinated team schedules to optimize workflow and enhance operational efficiency.
- Communicated updates and changes to staff regarding operational procedures.
- Facilitated training for new employees on company policies to ensure compliance and effective onboarding.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer service inquiries and complaints promptly to maintain high satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
Cashier
Neighbors
Hope, AR
05.2022 - Current
- Processed customer transactions using point-of-sale system, ensuring accuracy and efficiency.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area to enhance customer experience.
- Managed cash drawer and balanced register at shift end.
- Trained new cashiers on procedures and customer service standards, improving team readiness.
- Collected payments and provided accurate change.
Tax Preparer
Jackson Hewitt
Hope , AR
12.2018 - 04.2026
- Prepared individual and business tax returns accurately and efficiently.
- Assisted clients in understanding tax laws and procedures effectively.
- Provided exceptional customer service to enhance client satisfaction during tax season.
- Submitted tax returns electronically using approved software.
- Assisted customers with any questions they had about their taxes or filing status.
- Performed detailed record-keeping for all tax files and documentation for future reference.
Receptionist
Conifer Health
Hope, AR
07.2024 - 06.2025
- Greeted patients and visitors warmly, fostering a welcoming environment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed multi-line phone system for incoming calls and inquiries.
- Scheduled appointments efficiently using electronic health record systems.
- Scheduled appointments for clients, customers, and other visitors.
- Delivered exceptional customer service while assisting internal and external customers, enhancing overall experience.
- Communicated important messages to healthcare staff, ensuring seamless information flow.
- Handled sensitive patient information while ensuring confidentiality compliance.
Education
High School Diploma -
Monticello High School
Monticello, AR05-2006
Skills
- Sales management
- Customer service management
- Employee training
- Schedule coordination
- Operational procedures
- Financial reporting
- Record keeping
- Attention to detail
- Problem solving
- Effective communication
Certification
- Licensed Esthetician
Affiliations
- Volunteer S.H.O.E.S Conference every year at my church
Timeline
Assistant Manager
UPS
11.2024 - Current
Receptionist
Conifer Health
07.2024 - 06.2025
Cashier
Neighbors
05.2022 - Current
Tax Preparer
Jackson Hewitt
12.2018 - 04.2026
High School Diploma -
Monticello High School