Lakeshia Rossom
Lake,MS
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Representative
St. Dominic Memorial Hospital
08.2023 - Current
- Verified insurance information, collected co-payments, and obtained necessary authorizations for medical services
- Handled medical records requests, maintained patient confidentiality, and ensured compliance with HIPAA regulations and other privacy laws
- Conducted financial counseling with patients to discuss payment options, set up payment plans, and address any billing concerns
- Resolved patient inquiries regarding insurance and billing, providing clear and concise information.
- Verified patient demographics and updated records to maintain accurate and current information.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Medical Assistant (Volunteer)
Signet Ultrasound, LLC
01.2013 - Current
- Answer multi-line phones call and schedule appointments
- Register patients, prepare charts, collect payment, record medical history, and obtain vitals
- Contributed to high-quality care by obtaining vital signs and conducting preliminary assessments for physician review.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans tailored to individual needs.
- Reinforced patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
- Ensured accurate patient records by diligently updating electronic health systems with relevant information.
- Assisted medical professionals in administering treatments for enhanced patient outcomes.
- Streamlined administrative processes, contributing to a well-organized and efficient clinical environment.
Retail Sales Associate - Department Manger
Walmart
06.2014 - 12.2024
- Complete request for special orders or contact other stores to
locate desired items
• Compute sales prices, total purchases and receive and process
cash or credit payment
• Handle cash, documented returns, inventory and use point of
sales system
• Maintain inventory control through daily documentation and
replenish orders
• Trained other supervisors and associates
• Disciplinary actions, policy violations
• Promote sales. - Answer phones to direct inquiries and bring resolution to customer
question - Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Certified Nursing Assistant
MS Care Center of Morton
08.2022 - 12.2023
- Proven work experience as a Nursing Assistant or similar role
- Excellent attention to detail
- Great written and verbal communication
- Ability to carefully read and follow directions
- Good teamwork skills
- Ability to lift and move patients/ADLs/grooming/feeding/companionship
- Rest rooming/any clothing as needed
- Good foundation of clinical skills and knowledge
- Population, elderly, rehab, co-ed, total dependent
- Residential homes and rehab, vital signs
- American health tech electronic medical record
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
Education
Certificate - Phlebotomy
College of Health Services & Careers
Pearl, MS03-2025
Certification - Certified Medical Assistant
MedDoc Training
04.2024
Associate of Science - Health Science-Medical Administrative Assistant
Ultimate Medical Academy
01.2023
Skills
- Registration management
- Patient check-in
- Patient identity verification
- Regulatory compliance
- Medical billing
Certification
- Certified Nursing Assistant, Mississippi Care Center of Morton, 12/01/22
- Certified Medical Assistant, MedDoc Training, 03/01/24
Timeline
Patient Access Representative
St. Dominic Memorial Hospital
08.2023 - Current
Certified Nursing Assistant
MS Care Center of Morton
08.2022 - 12.2023
Retail Sales Associate - Department Manger
Walmart
06.2014 - 12.2024
Medical Assistant (Volunteer)
Signet Ultrasound, LLC
01.2013 - Current
Associate of Science - Health Science-Medical Administrative Assistant
Ultimate Medical Academy
Certificate - Phlebotomy
College of Health Services & Careers
Certification - Certified Medical Assistant
MedDoc Training
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