Lakeshia Tinsley
Walkerton,VA
Summary
Possess years of experience in handling sensitive information, providing outstanding customer support, and performing precise data entry to contribute effectively to organizational success.
Overview
13
13
years of professional experience
Work History
Rural Carrier
USPS
Aylett, VA
05.2024 - Current
- Mail Delivery: Delivering letters, packages, and other mail along designated routes.
- Mail Collection: Picking up outgoing mail from customers' roadside boxes.
- Customer Service: Selling stamps, stamped paper, and money orders; providing information on postal matters; and addressing customer inquiries.
- Vehicle Operation: Using their own vehicle (or a USPS-provided vehicle) to navigate routes, loading and unloading mail, and maintaining vehicle cleanliness.
- Safety and Compliance: Adhering to safety regulations, operating vehicles safely, and following USPS operational procedures.
- Record Keeping: Maintaining accurate records of deliveries, pickups, and other relevant information.
- Reporting Issues: Reporting any delivery issues or delays to management promptly.
- Sorting and organizing mail for efficient delivery.
- Securing mail and postal equipment.
- Returning all mail, monies, and postal equipment to the post office.
Senior Advocacy Coordinator
Capitalone
Richmond, VA
01.2021 - 10.2024
- Provided customer service via phone and emails within a call center
- Advocated for the customers of the small business banking department
Fraud Intake Coordinator
Capitalone
Richmond, VA
10.2019 - 01.2021
- Provided customer service via phone, emails and mail within a call center
Postal Assistant
Dillwyn Correctional Center
Dillwyn, VA
01.2014 - 10.2019
- Provides mail service for offenders and staff in accordance with departmental policies and procedures and U.S. Postal Service requirements
Postal Assistant
Fluvanna Correctional Center for Women
Troy, VA
06.2016 - 01.2018
- Provides mail service for offenders and staff in accordance with departmental policies and procedures and U.S. Postal Service requirements
Medical Scheduler/ Medical Records
Corizon Health
Troy, VA
05.2013 - 04.2014
- Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects for the company.
- Monitoring medical files, copying and shipping out medical records. Updates and maintains records, files and in automated databases
Medical Scheduler
Armor Correctional Services
Troy, VA
08.2012 - 05.2013
- Scheduling medical appointments 1200 offenders and set up different special visits clinics like: orthopedics, cardiology, stress testing, echo and ultrasound testing with in the facility.
- Being very organized and being able to use varies of different Microsoft Offices.
Education
BSW Social Work
Virginia Commonwealth University
Richmond, VA01.2011
BSW Social Work
Virginia Union University
Richmond, VA01.2010
High School Diploma - undefined
Fluvanna County High
Palmyra, VA01.2008
Skills
- Executed intricate tasks with precision using Microsoft Office applications, focusing on effective document management and detailed presentation creation
- Implemented Coris TMS Enterprise and Adobe Reader to streamline project documentation processes and improve collaborative workflows
- Applied precise formatting techniques to memos, files, documents, and reports, focusing on maintaining organizational standards
- Employed critical thinking techniques to assess situations, identify challenges, and propose strategic recommendations
- Managed data entry operations, maintaining high standards of accuracy and attention to detail
- Demonstrated commitment to understanding client needs through attentive and responsive active listening
Timeline
Rural Carrier
USPS
05.2024 - Current
Senior Advocacy Coordinator
Capitalone
01.2021 - 10.2024
Fraud Intake Coordinator
Capitalone
10.2019 - 01.2021
Postal Assistant
Fluvanna Correctional Center for Women
06.2016 - 01.2018
Postal Assistant
Dillwyn Correctional Center
01.2014 - 10.2019
Medical Scheduler/ Medical Records
Corizon Health
05.2013 - 04.2014
Medical Scheduler
Armor Correctional Services
08.2012 - 05.2013
BSW Social Work
Virginia Commonwealth University
BSW Social Work
Virginia Union University
High School Diploma - undefined
Fluvanna County High