Laketta Tipton
Detroit ,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Shareowner Services
02.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Advantage Sales And Marketing
03.2020 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Janitorial Cleaner
Kimco Staffing
06.2018 - 02.2019
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Used time management and efficient cleaning methods to meet deadlines.
Education
High School Diploma -
Southeastern High School
Detroit, MI06.2005
Skills
- Staff Training
- Report Transcription
- Account Management
- Order Fulfillment
Timeline
Customer Service Representative
Shareowner Services
02.2022 - 08.2023
Customer Service Representative
Advantage Sales And Marketing
03.2020 - 02.2022
Janitorial Cleaner
Kimco Staffing
06.2018 - 02.2019
High School Diploma -
Southeastern High School
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