Lakevia Matthews
Wilsonville,OR
Summary
Detail-oriented professional with expertise in medical record management and electronic health records. Committed to ensuring data accuracy while enhancing patient interactions through effective communication. Demonstrates strong work ethic and adaptability in independent roles, quickly mastering new skills to meet organizational needs.
Overview
1
1
Certification
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Medical Records Specialist
Medical Direct Care
Clarksville, Tennessee
10.2024 - 06.2026
- Managed patient records to maintain accuracy and ensure compliance with regulations, supporting high-quality patient care.
- Updated electronic health records using medical software systems efficiently.
- Processed new patient registrations and verified insurance information promptly.
- Coordinated with healthcare providers to obtain missing documentation, enhancing completeness of patient records.
- Trained new staff on record-keeping procedures and systems usage, improving team proficiency in managing medical records.
- Adhered to HIPAA guidelines when handling protected health information.
Claims Representative
HCA Healthcare Inc.
Nashville, Tennessee
05.2023 - 10.2024
- Processed claims in compliance with company policies and industry regulations to ensure accuracy and fairness.
- Reviewed documentation for accuracy and completeness before approval.
- Communicated with clients to clarify claim details and resolve issues.
- Maintained comprehensive records of claims activities and communications to support effective case management.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Addressed customer inquiries on insurance policy coverage and payment status to provide clarity and enhance client satisfaction.
Operations Manager
Ross Dress for Less
Clarksville, Tennessee
02.2020 - 03.2022
- Managed daily operations to ensure smooth retail workflow and customer satisfaction.
- Oversaw inventory management and stock replenishment to maintain optimal product availability.
- Trained and mentored staff on operational procedures and customer service standards, enhancing team capability and service quality.
- Resolved customer inquiries and complaints effectively, promoting a positive shopping experience.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated employee scheduling and training sessions to ensure sufficient staffing and operational efficiency.
Billing Specialist
Ascension
Clarksville
05.2018 - 06.2021
- Coordinated insurance claims submissions with healthcare providers to ensure timely processing and payment.
- Managed payment collections and resolved billing discrepancies to enhance cash flow and reduce outstanding receivables.
- Assisted in training new staff on billing procedures and software usage.
- Maintained patient accounts by updating information and tracking payments to ensure accuracy and compliance.
- Communicated with patients regarding billing inquiries and payment options.
Customer Service Representative
AW Companies
Clarksville, TN
09.2019 - 12.2020
- Resolved customer complaints by utilizing effective communication and problem-solving skills to enhance customer satisfaction.
- Assisted customers with product inquiries and order placements, ensuring timely processing of requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided information on company policies and services to enhance customer understanding.
- Handled returns and exchanges per company policy, ensuring smooth transactions and customer compliance.
- Monitored customer feedback to identify trends and suggest improvements for services.
Education
Associate of Business Administration -
Southern New Hampshire University
Hooksett, NH06-2021
Associate of Science - Nursing
South College
Knoxville, TN 02.2026 - 08.2026
Rossview High School
Clarksville, TNSkills
- Medical record management
- Electronic health records
- Patient registration
- Insurance verification
- Medical coding
- Customer service
- Data accuracy
- Positive interactions
- Team collaboration
- Patient data management
Certification
- Phlebotomy CERT
Timeline
Associate of Science - Nursing
South College
02.2026 - 08.2026
Medical Records Specialist
Medical Direct Care
10.2024 - 06.2026
Claims Representative
HCA Healthcare Inc.
05.2023 - 10.2024
Operations Manager
Ross Dress for Less
02.2020 - 03.2022
Customer Service Representative
AW Companies
09.2019 - 12.2020
Billing Specialist
Ascension
05.2018 - 06.2021
Associate of Business Administration -
Southern New Hampshire University
Rossview High School