Melissa LeClaire
North St Paul,MN
Summary
Demonstrates expertise in medical record management and HIPAA compliance, ensuring data integrity and confidentiality. Collaborated effectively with providers and administrative teams to streamline workflows, achieving reduced turnaround times for records access. Proficient in EHR systems and training staff on best practices to enhance team efficiency.
Overview
20
20
years of professional experience
Work History
Medical Records Specialist
Entira Family Clinics
Saint Paul
02.2018 - Current
- Administer and maintain accurate patient health records in compliance with HIPAA and clinic privacy policies, ensuring confidentiality and data integrity. Processed requests for records and releases of information, audited charts for documentation errors, and implemented corrective actions to enhance record accuracy. Collaborated with providers, billing, and administrative teams to optimize record-access workflows, resulting in shorter turnaround times for retrieval and releases. Standardized filing and EHR procedures; trained staff on record-handling best practices, improving team efficiency and consistency. Manage inbound requests from hospitals, clinics, law offices, and patients for pre-op clearance, legal records, and prescription refills; integrate external documents into patient charts accurately and promptly.
- Managed patient records for compliance with healthcare regulations and standards.
- Organized and maintained electronic medical record systems for efficient access.
- Processed patient information requests in accordance with privacy laws.
Customer Service
Menards
Oakdale
05.2014 - 07.2014
- Delivered front-line customer support, assisting with product inquiries, processing returns, and managing point-of-sale transactions to enhance customer experience. Resolved customer inquiries and complaints, supported merchandising and inventory tasks, and collaborated with colleagues during peak periods to ensure efficient store operations.
- Enhanced customer experience by providing attentive service and addressing inquiries.
- Managed daily customer service tasks, including processing orders and handling returns.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Driver/Guard
Dunbar Armored Car
Minneapolis
01.2007 - 12.2012
- Transported high-value assets and currency while adhering to security protocols and chain-of-custody procedures. Performed pre- and post-shift vehicle and equipment inspections, reconciled manifests, coordinated secure handoffs, maintaining incident-free safety record. Collaborated with operations teams to optimize routes for timely deliveries.
- Safely transported high-value assets to designated locations.
- Executed comprehensive vehicle checks to ensure operational readiness before shifts.
- Maintained accurate logs of daily routes and deliveries.
Education
Diploma -
North St Paul High School
North St Paul, MN06-1998
Skills
- Medical record management
- EHR/EMR systems
- EHR administration
- HIPAA compliance
- Records request handling
- Document digitization
- Data entry
- Spreadsheet management
- Telehealth coordination
- Medical terminology proficiency
- Patient care
- Patient communication
- Patient interactions
- Problem-solving
Personal Information
Title: Medical Records Specialist
Languages
English, Advanced
Awards
Employee of the month twice, Was Student of the Month at North High School
Custom
- Melissa LeClaire
- Medical Records Specialist
- Contact
- Email:
- Mlassonde@aol.com
- Phone:
- (651) 276-4476
- Address:
- North St Paul, MN, 55109
- Professional Summary
- Experienced in medical record management and patient care, ensuring
- Compliance with HIPAA and data integrity standards. Skilled in EHR
- Systems, digital communication, and problem-solving, collaborating with
- Teams to optimize workflows and improve efficiency. Offering abilities in
- Records request handling, document scanning, and telehealth coordination.
- Experience
- Entira Family Clinics, Saint PaulFeb 2018 - Present
- Administer and maintain accurate patient health records in compliance with
- HIPAA and clinic privacy policies, ensuring confidentiality and data
- Integrity. Process requests for records and releases of information, audit
- Charts to identify and correct documentation errors, and implement
- Corrective actions to improve record accuracy. Collaborate with providers
- Billing, and administrative teams to optimize record-access workflows and
- Shorten turnaround times for retrieval and releases. Standardized filing
- And EHR procedures and delivered staff training on record-handling best
- Practices to increase team efficiency and consistency. Manage inbound
- Requests from hospitals, clinics, law offices, and patients for pre-op
- Clearance, legal records, and prescription refills; integrate external
- Documents into patient charts accurately and promptly.
- Customer Service
- Menards, OakdaleMay 2014 - Jul 2014
- Provided front-line customer support including product assistance, returns
- Processing, and point-of-sale transactions. Resolved customer inquiries
- And complaints professionally, supported merchandising and inventory
- Tasks, and assisted colleagues during peak periods to maintain smooth
- Store operations.
- Driver/Guard
- Dunbar Armored Car, MinneapolisJan 2007 - Dec 2012
- Safely transported high-value assets and currency while strictly following
- Security protocols and chain-of-custody procedures. Conducted pre- and
- Post-shift vehicle and equipment inspections, reconciled manifests
- Coordinated secure handoffs, and maintained an incident-free safety
- Record. Communicated with operations teams to optimize routes and ensure
- Timely deliveries.
- Education
- North St Paul High School
- North St Paul, MN
- Jun 1998
- Diploma
- Made many times - Honor Roll
- Student of the Month Recipient
- Played many Sports
- Skills
- Medical record management
- EHR/EMR systems
- HIPAA compliance
- Patient care
- Data entry
- EHR management
- Records request handling
- Document scanning
- Digital communication
- Patient interactions
- Problem-solving
- Microsoft Office
- Telehealth coordination
- Medical terminology proficiency
- References
- References available upon request
- Languages
- English, Advanced
- Awards
- Employee of the month twice
- Was Student of the Month at North High School
- Headline
- Medical Records
Timeline
Medical Records Specialist
Entira Family Clinics
02.2018 - Current
Customer Service
Menards
05.2014 - 07.2014
Driver/Guard
Dunbar Armored Car
01.2007 - 12.2012
Diploma -
North St Paul High School