Margaret Hernandez
Flagstaff,USA
Summary
Seeking a position that allows me to leverage my education and skills to deliver outstanding and efficient services. I am dedicated to fostering a positive atmosphere and am open to relocating to Casa Grande, AZ.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Records Specialist
Sharecare
Flagstaff, Arizona
10.2023 - Current
- Answered inquiries regarding the status of patient records or their availability.
- Managed patient records and ensured compliance with privacy regulations.
- Insert & filed mail electronically
Dental Assistant II
Sunlife Family Dental Health Care
Casa Grande, USA
10.2022 - 03.2023
- Ensures quality of care by preparing treatment area for patients; cleans, sterilizes & sets up treatment area, and pulls patients charts.
- Takes patients x-rays, as requested by Dentist & per regulatory & department protocol & procedures.
- Prepares patients for treatment by reviewing medical charts, greeting, seating, draping, taking blood pressure, as necessary, and providing information.
- Assures readiness of materials by selecting, mixing basses/impression materials & placing materials for use.
Dental Assistant Student
American Institute of Dental Assisting
Mesa, USA
04.2022 - 07.2022
- Assisted chair side in live patient clinics for procedures such as Composite restorations, crown preparations, extractions & new patient exams.
- Successful Completion of all class requirements including dental theory, operatory care, hands on function evaluation & participation.
Sales/Customer Service Representative
Safelite AutoGlass
Chandler, USA
09.2016 - 01.2021
- Verify insurance & file claim, take Answering incoming calls, schedule payments appointments.
- Zoom with customer, or facetime to.
- Data entry & verify customers see damage demographics.
Assistant Office Manager
Life Alert
Chandler, USA
10.2012 - 08.2016
- Oversee front office, greeted visitors.
- Manage other employees, verify time cards & Payroll.
- Order office supplies, sort mail & disperse.
- Handle challenging calls transferred for management, supported staff training.
Patient Service Representative/ Medical Records
Southwestern Eye Center
04.2006 - 06.2012
- Greeted patients and ensured a welcoming environment at Southwestern Eye Center.
- Scheduled appointments efficiently using the practice management software.
- Verified patient insurance information and processed necessary documentation.
- Maintained accurate patient records in compliance with privacy regulations.
Patient Representative/Medical Records Specialist
Southwest Eye Center
Casa Grande, Arizona
02.2006 - 05.2012
- Answer medical records incoming calls.
- Assist walk ins in Regards to their medical records.
- Insert mail into patients charts.
- Take payments.
- Retrieve patients medical records into EMR.
- Verify Insurance
Certified Medical Assistant
Dr Talluri Family Medical Center
Casa Grande, Arizona
07.2005 - 02.2006
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Assisted with patient intake, collecting medical histories and vital signs.
- Supported physicians during examinations
- Give injections & medication
- Maintained accurate records of patient information and sample details.
- Collected blood samples using venipuncture and capillary methods.
Education
General Studies -
American Institute of Dental Assisting
Mesa, AZCentral Arizona College
Coolidge, AZBryman College
Phoenix, AZSkills
- Microsoft Word
- Medical data importing
- Customer service
- Medical records
- Computer skills
- Kronos
- Vital signs
- Windows
- Live chat
- Front desk representative
- Cash register
- EMR systems
- Taken Digital Radiographs
- Sales
- Cerner
- Cash handling
- Health information management
- Patient demographics
- HIPAA compliance
- Front desk
- Typing
- HIPAA
- Clinic experience
- Appointment scheduling
- Insurance verification
- Medical record management
- Front office administration
- Customer relationship management
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
Certification
- Certified Dental Assistant, 07/01/23, 07/01/24
- Radiation Health & Safety Certification, 07/01/23, 07/01/24
- AED Certification, 07/01/23, 07/01/24
- CPR Certification, 07/01/23, 07/01/24
- Non-CDL Class C
- First Aid Certification
- Driver's License
Languages
English
Willing To Relocate
Casa Grande, AZ
Timeline
Medical Records Specialist
Sharecare
10.2023 - Current
Dental Assistant II
Sunlife Family Dental Health Care
10.2022 - 03.2023
Dental Assistant Student
American Institute of Dental Assisting
04.2022 - 07.2022
Sales/Customer Service Representative
Safelite AutoGlass
09.2016 - 01.2021
Assistant Office Manager
Life Alert
10.2012 - 08.2016
Patient Service Representative/ Medical Records
Southwestern Eye Center
04.2006 - 06.2012
Patient Representative/Medical Records Specialist
Southwest Eye Center
02.2006 - 05.2012
Certified Medical Assistant
Dr Talluri Family Medical Center
07.2005 - 02.2006
General Studies -
American Institute of Dental Assisting
Central Arizona College
Bryman College