Overview
Work History
Timeline
Hi, I’m

LaKeya Argo

Kansas City,MO
LaKeya Argo

Overview

28
years of professional experience

Work History

Synchrony Financial

Customer Service Rep
09.2015 - Current

Job overview

  • Responded to and resolved customer requests, inquiries, problems, and issues concerning business and personal credit card accounts for numerous clients over the phone.
  • Resolved customers online banking requests and issues with websites over the phone.
  • As the front line contact for customers kept exceptional customer service as primary goal.
  • Excellent in communicating with customers while proficiently typing, updating, and documenting customer accounts.
  • Achieved all time performance metrics, transaction volumes and error conditions.
  • Used Microsoft Outlook, Excel, 10-Key, and the internet daily.

University of Kansas Hospital

Floor Technician/Custodial Worker
11.2014 - 09.2015

Job overview

  • Scrubbed, stripped, sprayed, buffed and burnished hard surface floors and tiles using floor care equipment, chemicals and floor machines according to established procedures.
  • Moved equipment and furniture to access and clean everywhere.
  • Cleaned, mopped, disinfected, and sterilized hospital lobbies, waiting rooms, restrooms, hallways, procedure rooms, diagnostic rooms, patient rooms, operating, and surgical rooms using specialized cleaning agents to prevent the spread of germs while adhering to federal, state, and local health codes and regulations to ensure a hygienic safe and healthy environment for patients and staff.
  • Moved and disinfected health care equipment and furniture.
  • Washed walls, ceilings, doors, floors, windows, vents, lights and trash cans.
  • Replaced curtains blinds, draperies and shower curtains as needed.
  • Cleaned and re-stocked housekeeping cart and closets.
  • Used cleaning chemicals safely and efficiently according to established procedures.
  • Showed consideration and kindness when interacting with patients and co-workers.

Days Inn East

Night Auditor/Clerk
06.2008 - 08.2008

Job overview

  • Performed front desk duties: checked guest in and out of rooms daily.
  • Used cash register, fax machine, and credit card machine daily.
  • Performed end of business day paper work and computer processes.
  • Verified transaction totals, credit card totals, and cash received totals.
  • Refreshed computer systems and paper transaction for start of the new business day.
  • Aided housekeeping by washing and restocking linens and laundry.

Labor Ready

Laborer
09.2005 - 09.2006

Job overview

  • Aided construction businesses with unloading supplies from trucks, construction site clean-up, and trash disposal.
  • Aided factories with product assembly, line production and other factory work, while meeting all quotas and safety regulations.
  • Aided various businesses with general task in: lawn care, gardening, servicing, inventory, etc.

Bank One

Customer Service Advisor
08.2001 - 06.2004

Job overview

  • Responded to and resolved customer inquiries, problems, and issues concerning business and Internet credit card accounts.
  • Solicited our customers for various products while documenting account information on the computer, and maintaining telephone call statistics.
  • Responded to time performance metrics, transaction volumes and error conditions.
  • Resolved customer online banking issues with websites over the phone.
  • Aided business customers with downloading financial information into business accounting software from various websites. (Quicken, Quick Books, and Microsoft Money)
  • Used Microsoft, Excel, 10- Key, and the Internet daily.
  • Worked independently with little supervision.

Manpower

Temp. Worker
03.2001 - 08.2001

Job overview

  • Performed administrative and clerical functions: preparation of correspondence; proofread documents against the draft-source, assemble final product, review authentication and/or other source materials.
  • Prepared registered/certified mail for dispatch; routed incoming correspondences and messages.
  • Established and maintain the office functional files.
  • Handled multiple phone lines and switchboards.
  • Used MS Word, Excel, 10-Key Data Entry, and other software daily.
  • Performed factory work by checking liquid containers for breakage and/or spoilage after receiving trucking shipments.

U.S. Army

Senior Satellite Technician
03.1997 - 03.2001

Job overview

  • Managed a section of thirteen technicians in installation, operation and maintenance of twelve Satellite Terminals.
  • Provided telecommunication support for over 474 personnel.
  • Directly responsible for the supervision, and maintenance of over $1.2 Million worth of telecommunication equipment.
  • Monitored and logged all network activity from NOC. (Network Operations Center)
  • Trained new junior technicians.
  • Supervised a Small Extension Node team.
  • Operated A.T.M. Switches with Cisco 7505 routers.
  • Responsible for all stock records, accounting, supply reports; plus, the morale and welfare of the junior technicians.

Timeline

Customer Service Rep
Synchrony Financial
09.2015 - Current
Floor Technician/Custodial Worker
University of Kansas Hospital
11.2014 - 09.2015
Night Auditor/Clerk
Days Inn East
06.2008 - 08.2008
Laborer
Labor Ready
09.2005 - 09.2006
Customer Service Advisor
Bank One
08.2001 - 06.2004
Temp. Worker
Manpower
03.2001 - 08.2001
Senior Satellite Technician
U.S. Army
03.1997 - 03.2001

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LaKeya Argo