Lakeycia Gibson
Houston,TX
Summary
Accomplished professional with a proven track record at Universal Fidelity, enhancing customer loyalty through exceptional service and rapid 10-key data entry skills. Expert in resolving complaints with empathy and maintaining professionalism under pressure, significantly improving customer satisfaction. Skilled in communication and time management, adept at elevating service standards while ensuring operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Support Representative
Boston Scientific
Houston, TX
08.2024 - 01.2025
- Maintained patient records using electronic health record systems to ensure data accuracy and confidentiality.
- Collaborated with healthcare team to address patient concerns, enhancing overall patient satisfaction and experience.
- Educated patients on available services and resources, improving understanding of treatment options and processes.
- Handled incoming calls efficiently, prioritizing urgent requests to expedite resolution of patient issues.
Window Teller
TxDMV
Houston, TX
02.2023 - 05.2023
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding transaction history and services charges.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Customer Service Representative
Universal Fidelity
Houston, TX
06.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Associate
Walmart
Houston, TX
01.2020 - 03.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels through regular stock audits and replenishment processes.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Collaborated with team members to maintain store cleanliness and organization standards.
Education
High School Diploma -
Cy-Fair High School
Cypress, TX05.2020
Skills
- Positive
- Rapid 10-key data entry
- Cheerful
- Communication
- Problem Solving
- Time Management
- Microsoft office
- Call center experience
- Customer service
- HIPAA compliance
Additional Information
my name Is Lakeycia Gibson I’m looking to get Into the Healthcare Field, I have no experience working In the Field but I helped my mother take care of my bedridden grandmother for 9+ years and with my observation skills I learned how to feed through a G-tube, Bathe and message the Elderly
Personal Information
Title: Customer Service Rep
Certification
- CPR/ BLS certification
- Cybersecurity and Privacy Awareness Basics ( 2024)
Timeline
Patient Support Representative
Boston Scientific
08.2024 - 01.2025
Window Teller
TxDMV
02.2023 - 05.2023
Customer Service Representative
Universal Fidelity
06.2022 - 03.2023
Sales Associate
Walmart
01.2020 - 03.2021
High School Diploma -
Cy-Fair High School