Lakiesha Palmer
South Bend,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand, with a history of meeting company needs with consistent and organized practices.
Overview
20
20
years of professional experience
Work History
Insurance Agent
American Income Life Insurance Company
South Bend, IN
03.2024 - Current
- Develop and implement comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Educated customers on the importance of maintaining adequate insurance coverage. while also developing relationships with new clients through cold calling and referrals from existing customers.
Artist
Purple Queen Industries
Saginaw, MI
06.2004 - Current
- Created original artwork in a variety of mediums including oil, acrylic, and watercolor paints, pencils, charcoal, pastels, and markers.
- Collaborated with clients to develop custom artwork that met their needs.
- Researched artistic trends and techniques to stay up-to-date with industry standards.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
Amazon Flex Driver
Amazon
South Bend, IN
08.2021 - 05.2024
- Provided excellent customer service by responding promptly to inquiries and feedback.
- Followed all safety protocols while on the road and adhered to traffic laws at all times.
- Delivered goods and services to customers on time and in excellent condition.
Customer Service Support Representative
LabCorp
South Bend, IN
04.2022 - 07.2023
- Provided customer service support and resolved issues for incoming inquiries and requests via telephone, email and chat.
- Processed, shipped and received hospital, clinic and Stat lab specimens for in-house testing and testing in sister labs.
- Assisted in training new hires and worked on the STAT Activity committee.
Education
High School Diploma -
Saginaw High School
Saginaw, MI06-2004
Fine Arts
Delta College
Bay City, MISkills
- Client Relations
- Account Management
- Customer Service
- Client Retention
- Excellent team player
- Creative design
- Superior time management
- Shipping and receiving understanding
- Technical Troubleshooting
- Excellent Communication
- Professionalism
- Continuous Improvement
- Call Center Operations
- Problem-solving capabilities
- Appointment Scheduling
- Safety Management
Timeline
Insurance Agent
American Income Life Insurance Company
03.2024 - Current
Customer Service Support Representative
LabCorp
04.2022 - 07.2023
Amazon Flex Driver
Amazon
08.2021 - 05.2024
Artist
Purple Queen Industries
06.2004 - Current
High School Diploma -
Saginaw High School
Fine Arts
Delta College