Lakinna Hopson
Avondale,AZ
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge, and exceeding expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assembly Line Worker
Sub-Zero Group, Inc
01.2021 - 08.2023
- Assemble refrigerators, clean doors, wipe an sanitize
- Inspect different components for defects
- Test freezers on a touch screen computer system
- Etc very wide range of warehouse work
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Worker
Chewy
11.2019 - 01.2021
- Maintained clean personal areas while working with hand held devices to pack orders as needed
- Helped assist peers with different technical issues pertaining to the job functions
- Conferred with supervisor to discuss performance, and various issues with the products in hopes to maintain great quality
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Guest Relations Agent
Potawatomi Hotel & Casino
03.2017 - 09.2020
- Distributed promotional items and coordinated special guest engagement events
- Answered multi-line telephone system to aid guests, direct callers and take messages
- Coordinated schedules and set appointments for guests and staff
- Sold tickets for different activities, dinners and special events
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
Customer Service Representative
JC Penny Co
08.2015 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Recorded account information to open new customer accounts
- Recommended products to customers, thoroughly explaining details
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
GED -
Milwaukee, WI06.2012
Skills
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Consultative Sales
- Data Entry
- Scheduling
- Customer Education
Certification
Cbrf, Present
Assessments
Customer focus & orientation, Proficient, 08/2021, Responding to customer situations with sensitivity
Timeline
Assembly Line Worker
Sub-Zero Group, Inc
01.2021 - 08.2023
Warehouse Worker
Chewy
11.2019 - 01.2021
Guest Relations Agent
Potawatomi Hotel & Casino
03.2017 - 09.2020
Customer Service Representative
JC Penny Co
08.2015 - 07.2017