LAKISHA FEREBEE-SPELLMAN
Chesapeake,VA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 4 years.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Mri & Ct Diagnostics
07.2022 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated effective communication between patients, physicians, and medical staff for streamlined service delivery.
- Maintained accurate patient records in electronic health record systems for compliance and data integrity.
- Assisted patients with insurance verification processes to ensure coverage and minimize billing discrepancies.
- Coordinated front desk operations, including managing incoming calls and directing inquiries appropriately.
- Trained new staff on office protocols and software systems to improve team performance and service quality.
- Implemented process improvements that reduced patient wait times and enhanced overall patient satisfaction.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Custodian
Chesapeake Public Schools
10.2021 - 06.2022
- Maintained cleanliness and sanitation of school facilities, ensuring a safe environment for students and staff.
- Operated cleaning equipment, including floor scrubbers and vacuums, with adherence to safety protocols.
- Conducted routine inspections of building conditions, identifying areas needing maintenance or repair.
- Assisted in organizing supply inventory, ensuring availability of cleaning materials and tools.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
Front Desk Receptionist
InTown Suites
05.2015 - 10.2021
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management software.
- Responded promptly to guest inquiries, providing information on hotel services and local attractions.
- Assisted in resolving guest complaints, ensuring positive experiences through effective problem-solving skills.
- Trained new front desk staff on operational procedures and customer service protocols to ensure consistency.
- Monitored inventory of office supplies and hotel amenities, ensuring adequate stock levels at all times.
- Collaborated with housekeeping staff to maintain high standards of cleanliness and readiness for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Housekeeping Room Attendant
Sunsuites
04.2006 - 05.2015
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Performed thorough inspections of rooms to identify maintenance issues and report to management.
- Collaborated with team members to optimize cleaning processes and enhance efficiency.
- Trained new staff on cleaning protocols, safety procedures, and equipment usage.
- Provided exceptional customer service by addressing guest requests and concerns promptly.
- Monitored compliance with health and safety regulations to ensure a safe environment for guests and staff.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Education
High School Diploma -
Oscar Smith High
Chesapeake, VA06-1998
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Payment collection
- Reminder calls
- Patient relations
Languages
English
Full Professional
Timeline
Medical Receptionist
Mri & Ct Diagnostics
07.2022 - Current
Custodian
Chesapeake Public Schools
10.2021 - 06.2022
Front Desk Receptionist
InTown Suites
05.2015 - 10.2021
Housekeeping Room Attendant
Sunsuites
04.2006 - 05.2015
High School Diploma -
Oscar Smith High