Lakisha Green
Lancaster,SC
Summary
Skilled team player with strong background in Customer Service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Spectrum Business
Charlotte, NC
07.2022 - Current
- Solve complex billling issues including credit request, collection activities, payments, pricing info and also accounts corrections to resolution.
- Develop and maintained a strong product and customer service knowledge base. On a continuous basis via internal training opportunities, external sources, and self education
- Participate in peer monitoring and floor support also side seating project program for better FCR.
- Promote high customer satisfaction by resolving problems with knowledgeable and great service.
- Display strong telephone etiquette, effectively handling difficult calls.
- Handling clients inquiries with exceptional professional and enthusiasm.
- Inform customer about new in existing product line up and service offerings by the company.
DebonerTrainer
Tyson Foods
Monroe
08.2010 - 07.2022
- Working very closely with new hires to show how to properly debone a chicken
- Giving positive feedback on their performance
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets
- Maintained good working relationship with co-workers and management.
Call Center Representative
iQor
Charlotte
07.2008 - 08.2010
- Determined charges for services requested, collected payments and arranged for billing
- Interviewed customers to assess needs and enter call information into account management system
- Addressed and resolved customer complaints and account issues or escalated to management
- Used [Software] to document customer inquiries, interactions and account updates.
Waitress
Ryan's Family Steakhouse
Lancaster
10.2006 - 07.2008
- Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
- Suggested additional items to customers to increase restaurant sales
- Engaged customers in friendly conversation to build connections and increase satisfaction
- Answered phones and took phone orders for customer pick up or delivery.
Education
Lancaster High School
Lancaster, SCSkills
- Analytical thinking
- Knowledge of CSG and other billing Systems
- Problem-solving
- Creative thinking
- Multitasking
- Professional
- Teamwork
Timeline
Customer Service Representative
Spectrum Business
07.2022 - Current
DebonerTrainer
Tyson Foods
08.2010 - 07.2022
Call Center Representative
iQor
07.2008 - 08.2010
Waitress
Ryan's Family Steakhouse
10.2006 - 07.2008
Lancaster High School