Lakisha McBride
Baton Rouge,LA
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Tacobell. Skilled in complex problem-solving and staff training, adept at strategic planning and time management. Demonstrated ability to improve service delivery and resolve conflicts, boosting team agility and efficiency.
Overview
7
7
years of professional experience
Work History
Manager
Tacobell
04.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Direct Support Professional
Always Best Care
01.2019 - 10.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Direct Support Professional
Care PCA
05.2017 - 02.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
12th Grade Didn't Graduate - Computer And Information Systems
Thibodaux High School
Thibodaux, LASkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
Timeline
Manager
Tacobell
04.2021 - Current
Direct Support Professional
Always Best Care
01.2019 - 10.2021
Direct Support Professional
Care PCA
05.2017 - 02.2019
12th Grade Didn't Graduate - Computer And Information Systems
Thibodaux High School