Lakisha Morgan
Dallas
Summary
Results-driven Assistant General Manager with expertise in staff management, operations oversight, and inventory control. Proven track record in enhancing customer satisfaction and reducing operational costs through effective team development and problem resolution.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Chic-Fil-A
Dallas, TX
09.2023 - Current
- Oversaw scheduling processes, balancing labor needs with budgetary constraints to maintain operational flow.
- Implemented standard operating procedures that improved consistency in service delivery across shifts.
- Coordinated marketing efforts to promote special events, driving increased foot traffic and customer loyalty.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
Assistant General Manager
Shack Shake
Dallas, TX
03.2019 - 08.2023
- Led daily operations to enhance customer satisfaction and streamline service efficiency.
- Developed and implemented training programs for new staff, fostering skill development and team cohesion.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue potential.
- Collaborated with management on inventory control initiatives, ensuring optimal stock levels and reducing waste.
- Mentored junior staff members, providing guidance on best practices for customer engagement and problem resolution.
- Resolved problems promptly to elevate customer approval.
Education
High School Diploma -
South Oak Cliff
Dallas, TXSkills
- Staff management
- Inventory control
- Operations management
- Staff development
Timeline
Assistant General Manager
Chic-Fil-A
09.2023 - Current
Assistant General Manager
Shack Shake
03.2019 - 08.2023
High School Diploma -
South Oak Cliff