Lakisha Paulding
Monroeville,PA
Summary
Proven Pharmacy Technician with a track record of enhancing workflow optimization at CVS Pharmacy. Skilled in problem-solving and team collaboration, adept at improving patient safety and maintaining confidentiality. Demonstrated ability to exceed customer service goals, achieving increased customer loyalty through professionalism and empathy.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Birmingham, AL
03.2021 - 10.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
PCA/ Nursing Assistant
Brookwood Baptist Medical Center
Homewood, AL
04.2015 - 12.2018
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Collected and transported specimens to prepare for lab testing.
- Maintained clean and safe environment to promote patient safety and comfort.
Customer Service Cashier
Kohls
Hoover, AL
09.2013 - 03.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at the beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Direct Care Worker/ CLS
Salinas Living Assistance
Highland Park, MI
04.2006 - 09.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Education
No Degree - Clinical Medical Assistant
Jefferson State Community College
Birmingham, AL05.2022
No Degree - Pharmacy
Ashworth College
Norcross, GA03.2021
No Degree - Medical Office Assistance
Ashworth College
Norcross, GA01.2015
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
Timeline
Pharmacy Technician
CVS Pharmacy
03.2021 - 10.2021
PCA/ Nursing Assistant
Brookwood Baptist Medical Center
04.2015 - 12.2018
Customer Service Cashier
Kohls
09.2013 - 03.2014
Direct Care Worker/ CLS
Salinas Living Assistance
04.2006 - 09.2012
No Degree - Clinical Medical Assistant
Jefferson State Community College
No Degree - Pharmacy
Ashworth College
No Degree - Medical Office Assistance
Ashworth College