Summary
Overview
Work History
Skills
Certification
Timeline
Generic
LaKisha Roberson

LaKisha Roberson

Mobile,AL

Summary

Dedicated Certified Nursing Assistant with over 6 years of experience seeking to transition into a Front Desk Agent role. Proven expertise in compassionate patient care, vital signs monitoring, and facilitating rehabilitation, complemented by strong communication skills. Adept at care coordination and promoting patient independence, bringing a unique perspective to customer service that prioritizes empathy and efficiency. Eager to leverage healthcare experience to enhance the guest experience in a dynamic front desk environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Clark’s Gas Station
06.2025 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Recovery Coach

Crestwood Behavorial Health
09.2024 - 12.2024
  • Gathered information about useful resources and helped coordinate referrals.
  • Participated in multidisciplinary meetings focused on providing comprehensive assistance.
  • Provided group, family, and individual counseling to support recovery goals.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.

CNA

Allen Memorial Nursing
06.2024 - 08.2024
  • Provided essential nightly care and support with daily living activities for residents, ensuring comfort and well-being.

Front Desk Agent/Housekeeping Supervisor

Comfort Inn and Suites
06.2023 - 11.2023
  • Advanced from initial guest service role to oversee housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.

Home Health Care Provider

Visiting Angels
08.2022 - 05.2023
  • Provided comprehensive in-home care to individuals, ensuring comfort, safety, and assistance with daily living activities while maintaining dignity and promoting independence.

Front Desk Agent

Quality Inn and Suites
09.2021 - 08.2022
  • As a Front Desk Agent at Quality Inn and Suites, I was responsible for delivering exceptional customer service, ensuring guest satisfaction from check-in to check-out. I efficiently managed reservations, provided prompt and accurate information about hotel amenities and local attractions, and adeptly handled guest inquiries and concerns. I maintained a professional demeanor while multitasking in a fast-paced environment, coordinating with housekeeping and maintenance to address room availability and guest needs. I also processed financial transactions with accuracy, balancing cash drawers and generating reports to contribute to the hotel's operational efficiency. My role required a keen attention to detail and a proactive approach to problem-solving, fostering a welcoming atmosphere and enhancing the overall guest experience.

CNA

Robertsdale Nursing and Rehab
07.2020 - 07.2021
  • As a Certified Nursing Assistant at Robertsdale Nursing and Rehab, provided compassionate care to patients by assisting with daily living activities, ensuring their comfort and maintaining their dignity. Monitored patient vital signs, reported observations, and documented care in patient records, contributing to the accuracy of their medical information. Collaborated with a multidisciplinary team to develop and implement individualized care plans, enhancing the quality of patient care. Maintained a safe and clean environment by adhering to infection-control policies and protocols. Demonstrated strong communication skills by effectively interacting with patients, families, and healthcare professionals, fostering a supportive and therapeutic atmosphere. Managed time efficiently to prioritize tasks and respond to patient needs promptly, demonstrating a commitment to the well-being of those under my care.

CNA

North Mobile Nursing and Rehabilitation
06.2019 - 05.2020
  • As a Certified Nursing Assistant (CNA) at North Mobile Nursing and Rehabilitation, I provided compassionate care to residents, ensuring their comfort and well-being. My responsibilities included assisting patients with daily living activities such as bathing, dressing, and feeding, while maintaining their dignity and respecting their preferences. I closely monitored patients' health, recording vital signs and promptly reporting any changes to the nursing staff. I facilitated communication between patients, family members, and healthcare professionals to ensure coordinated and comprehensive care. Additionally, I supported the rehabilitation process by assisting with exercises and mobility, and contributed to a safe and clean environment by adhering to infection control protocols. My role required a strong commitment to patient care, attention to detail, and the ability to work collaboratively within a multidisciplinary team.

CNA

Crowne of Citronelle
06.2017 - 09.2018
  • As a Certified Nursing Assistant at Crowne of Citronelle, I provided compassionate care to patients by assisting with daily living tasks such as bathing, dressing, and feeding. I meticulously monitored vital signs and promptly reported any changes to the nursing staff, ensuring a swift response to potential health issues. My commitment to patient comfort and support extended to regular communication with family members, offering them updates and peace of mind regarding their loved one's care. I maintained a clean and safe environment, adhering to all health and safety protocols. My role also involved the meticulous documentation of patient care activities to ensure continuity of care and compliance with healthcare regulations. My empathetic nature and strong interpersonal skills fostered a trusting and respectful relationship with patients, contributing to their overall well-being and recovery.

CNA

Flannery Oaks Guesthouse
11.2015 - 10.2016
  • As a Certified Nursing Assistant (CNA) at Flannery Oaks Guesthouse, I provided compassionate care to residents, ensuring their comfort and well-being. I diligently monitored and recorded patients' conditions by taking vital signs, documenting intake and output, and reporting any changes to the nursing staff. I assisted residents with daily living activities, including personal hygiene, dressing, and ambulation, while promoting their independence and respecting their dignity. I skillfully operated and maintained medical equipment and performed routine checks to ensure the safety and cleanliness of the environment. My role involved effective communication with residents, family members, and healthcare team members to facilitate coordinated care and support. Additionally, I participated in the development and implementation of patient care plans, contributing to a holistic approach that addressed the physical, emotional, and social needs of each resident.

Skills

  • Time Management
  • Self-Motivation
  • Remote Communication
  • Problem-Solving
  • Independent Work
  • Data Entry
  • Adaptability
  • Cybersecurity Awareness
  • Project Management
  • Digital Literacy

Certification

Certified Nursing Assistant, Flannery Oaks Guesthouse 2015

Timeline

Cashier Team Lead

Clark’s Gas Station
06.2025 - Current

Recovery Coach

Crestwood Behavorial Health
09.2024 - 12.2024

CNA

Allen Memorial Nursing
06.2024 - 08.2024

Front Desk Agent/Housekeeping Supervisor

Comfort Inn and Suites
06.2023 - 11.2023

Home Health Care Provider

Visiting Angels
08.2022 - 05.2023

Front Desk Agent

Quality Inn and Suites
09.2021 - 08.2022

CNA

Robertsdale Nursing and Rehab
07.2020 - 07.2021

CNA

North Mobile Nursing and Rehabilitation
06.2019 - 05.2020

CNA

Crowne of Citronelle
06.2017 - 09.2018

CNA

Flannery Oaks Guesthouse
11.2015 - 10.2016