Lakisha Saunders
Gates,USA
Summary
Dedicated administrative professional with nearly a decade supporting municipal operations. Demonstrated ability to enhance operational efficiency through effective project coordination, compliance, and meticulous record management. Ready to leverage extensive administrative support experience to drive organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Roanoke Chowan Community Health Center
, NC
04.2025 - Current
- Assisted healthcare providers in patient examinations and treatment procedures.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Administered medications and vaccinations per healthcare professionals' instructions, ensuring patient safety and adherence to treatment plans.
- Managed patient intake, including scheduling appointments and collecting medical histories.
- Documented patient information and medical records in electronic systems accurately.
- Coordinated referrals to specialists and follow-up care, enhancing patient continuity of care and supporting treatment outcomes.
- Maintained compliance with safety and health regulations in all procedures.
- Performed routine laboratory tests and maintained equipment for accuracy.
- Assisted physicians and nurses with patient exams by taking vital signs, preparing exam rooms, and updating medical records, streamlining patient flow and improving exam efficiency.
Patient Account Representative
Roanoke Chowan Community Health Center
Ahoskie, North Carolina
08.2024 - 04.2025
- Verified patient information for accuracy and completeness to ensure accurate billing and service delivery.
- Processed payments from patients and maintained accurate records of all transactions.
- Ensured compliance with healthcare regulations and policies to uphold patient safety and confidentiality.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Managed incoming telephone calls, directing them to appropriate personnel and documenting messages for efficient follow-up.
- Processed incoming mail by opening, sorting, and routing it to relevant departments while preparing outgoing correspondence.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Administrative Assistant
City of Suffolk
Suffolk, USA
09.2016 - 06.2023
- Coordinated logistics for city council meetings, preparing agendas and taking minutes to ensure effective communication.
- Supported department heads with scheduling, calendar management, and correspondence.
- Assisted in tracking budgets, processing invoices, and preparing financial reports to support fiscal accountability.
- Managed data entry and database maintenance to ensure data accuracy and integrity.
- Implemented filing systems that improved document organization and streamlined retrieval processes.
- Drafted official city documents, reports, and presentations with attention to detail.
- Provided professional customer service to city residents, vendors, and stakeholders.
School Transportation Specialists
Gates County Public School
Gatesville, USA
08.2014 - 08.2016
- Coordinated bus routes to enhance safety and ensure timely student transportation.
- Enforced safety protocols and transportation regulations to ensure student well-being.
- Communicated with parents, school staff, and transportation team to address concerns and support student needs.
- Conducted regular inspections of school buses and coordinated maintenance.
- Developed and implemented emergency response procedures and participated in drills.
- Maintained records of bus routes, student ridership, and incident reports to ensure compliance and facilitate effective decision-making.
Education
High School Diploma -
Hertford County High School
Ahoskie, NCSkills
- Patient care
- Medical documentation
- Clinical documentation
- Medication management
- Insurance Billing
- Patient scheduling
- Electronic health records
- Healthcare compliance
- Phlebotomy techniques
- Specimen processing
- Time Management
- Written communication
- Clinical Record Management
Certification
- Certified Phlebotomy Technician
- Certified Clinical Medical Assistant
- Adult and Infant Basic Life Support
Timeline
Certified Medical Assistant
Roanoke Chowan Community Health Center
04.2025 - Current
Patient Account Representative
Roanoke Chowan Community Health Center
08.2024 - 04.2025
Administrative Assistant
City of Suffolk
09.2016 - 06.2023
School Transportation Specialists
Gates County Public School
08.2014 - 08.2016
High School Diploma -
Hertford County High School