Lakiyah Mayfield

Catastrophe Hurricane Milton

• Collaborated with legal teams to resolve disputed claims by providing thorough documentation of case details and evidence supporting final decisions.
• Utilized advanced software tools for data collection and organization in order to expedite claim processing times.
• Maintained compliance with industry regulations while processing claims, ensuring accurate documentation and adherence to company guidelines.
• Worked closely with underwriting teams to evaluate risk exposure for potential clients'' properties based on previous claim history analysis.
• Managed a high volume of claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
• Negotiated fair settlements by carefully analyzing repair cost estimates and maintaining open lines of communication with all parties involved.

• Investigate claim damages using internal and external resources.
• Managed processed, and resolved claims assigned by Claims Team Manager.
• Evaluated liability and settles claims within authority.
• Confirmed or denied coverage and liability and advises policyholders and claimants as to a proper course.
• Negotiated bodily injury settlements with attorneys, claimants, and/or co-defendants.
• Reviewed and evaluated medical records and bills for settlement.

• Resolved complex, severe exposure claims, using high service oriented file handling.
• Determined extent of liability based on thorough reviews of police reports, medical treatment records and documentation.

• Conduct security assessments and design reviews
• Recommend improvements in security systems and procedures.
• Maintains security solutions and tools
• Detect threats or intrusions
• Conducted security audits to identify vulnerabilities.
• Monitored use of data files and regulated access to protect secure information.

• Maintained cleanliness and organization of front desk area.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Used internal software to process reservations, check-ins and check-outs.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Created user accounts and assigned permissions.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.