HEATHER BARRETT

• Make initial contact with the policyholder to obtain details of the loss.
• Set appropriate reserves and issue payments to insured and or third parties.
• Handles daily property claims including water damage claims.
• #1 Adjuster in closed claims for the unit.
• Investigate each claim and provide timely

and accurate coverage.

• Monitored claims handling by leveraging calendar management system, completing timely follow up with all parties.
• Negotiated claim settlements with third parties to obtain an agreed price for damages.
• Reconcile contractors estimate with carrier

estimates.

• Review supplements.
• Release applicable recoverable depreciation/PWI.
• Used strong customer service skills to negotiate with policyholders to settle claims.
• Corresponded with policyholders and agents to finalize and close claims.

• Make initial contact with the policyholder to obtain details of the loss.
• Handle total loss vehicles - negotiate settlements, collaborate with body shops, salvage vendors and lien holders to finalize claims efficiently and accurately.
• Monitored claims handling by leveraging calendar management system, completing timely follow up with all parties.
• Schedule and monitor rental cars.
• Schedule and monitor repairs.
• Set appropriate reserves.
• Used strong customer service skills to negotiate with policyholders to settle claims.
• Corresponded with policyholders to finalize and close claims.

• Conducted interviews and recorded statements with insureds, claimants, and witnesses to facilitate fair claims investigations.
• Monitored claims handling by leveraging calendar management system, completing timely follow up with all parties.
• Negotiated claim settlements with third parties to obtain agreed price for damages.
• Used strong customer service skills to negotiate with policyholders to settle claims.
• Corresponded with clients, claimants, and providers to finalize and close claims.

• Make initial contact with the policyholder to

obtain details of the loss and schedule

inspections.

• Set appropriate reserves and issue payments to insured and or third parties.
• Investigate each claim and provide timely

and accurate coverage.

• Monitored claims handling by leveraging

calendar management system, completing

timely follow up with all parties.

• Corresponded with policyholders and agents

to finalize and close claims.

• Make initial contact with the

policyholder to obtain details of the

loss.

• Set appropriate reserves and issue

payments to insured and or third

parties.

• Handles daily property claims, including water damage claims.

Investigate each claim and provide

timely and accurate coverage.

• Monitored claims handling by

leveraging calendar management

system, completing timely follow up

with all parties.

• Negotiated claim settlements with

third parties to obtain an agreed price

for damages.

• Reconcile contractors estimate with

carrier estimates.

• Review supplements.
• Release applicable recoverable

depreciation/PWI.

• Used strong customer service skills to

negotiate with policyholders to settle

claims.

• Corresponded with policyholders and

agents to finalize and close claims.

• Making First Quality Contact call (QFC) to the insured
• Document the insured's loss in details
• Set up ACH inspections
• Set calendar for follow-up inspections
• Keep in contact with the insured
• Virtual inspections where necessary using ClaimsXperience
• Reconcile Contractors Estimates with State Farms
• Issue payments to insured

• Evaluated claims and performed

investigations to accurately assess

damages and liabilities.

• Examined claim forms and other

records to confirm coverage for loss

or damage.

• Corresponded with clients, claimants, and providers to finalize

and close claims.

• Used strong customer service skills to negotiate with

policyholders to settle claims.

• Conducted interviews and recorded statements with insureds,

claimants, and witnesses to facilitate fair claims investigations.

• Negotiated claim settlements with third parties to obtain an agreed price for damages.

• Negotiate total loss settlements, collaborate with body shops,

salvage vendors and lien holders to finalize claims efficiently and

accurately.

• Monitor rental cars.

• Monitor repairs.

• Set appropriate reserves.

• Monitored claims handling by leveraging calendar management

system, completing timely follow up with all parties.

• Managed complex claims involving multiple parties.

• Correspond with policyholders to finalize claims.

• Make initial contact with the policyholder to obtain details of the

loss.

• Set appropriate reserves and issue payments to insured and or third parties.
• Schedule and monitor inspections.
• Investigate each claim and provide

timely and accurate coverage.

• Monitored claims handling by leveraging calendar management

system, completing timely follow up with all parties.

• Reconcile contractors estimate with carrier estimates.
• Review supplements.
• Release applicable recoverable depreciation/PWI.
• Used strong customer service skills to negotiate with policyholders to settle claims.
• Corresponded with policyholders and agents to finalize and close claims.

• Evaluated claims and performed investigations to accurately assess damages and liabilities.
• Examined claim forms and other records to confirm coverage for loss or damage.
• Corresponded with clients, claimants, and providers to finalize

and close claims.

• Used strong customer service skills to negotiate with policyholders to settle claims.
• Conducted interviews and recorded statements with insureds,

claimants, and witnesses to facilitate fair claims investigations.

• Negotiated claim settlements with third parties to obtain an agreed price for damages.
• Negotiate total loss settlements, collaborate with body shops,

salvage vendors and lien holders to finalize claims efficiently and

accurately.

• Monitor rental cars.
• Monitor repairs.
• Set appropriate reserves.
• Monitored claims handling by leveraging calendar management

system, completing timely follow up with all parties.

• Managed complex claims involving multiple parties.

Correspond with policyholders to finalize claims

• Make initial contact with the policyholder to obtain details of the

loss.

• Set appropriate reserves and issue payments to insured and or third parties.
• Schedule and monitor inspections.
• Investigate each claim and provide timely and accurate coverage.
• Monitored claims handling by leveraging calendar management

system, completing timely follow up with all parties.

• Reconcile contractors estimate with carrier estimates.
• Review supplements.
• Release applicable recoverable depreciation/PWI.
• Used strong customer service skills to negotiate with policyholders to settle claims.
• Corresponded with policyholders and agents to finalize and close claims.

• Making First Quality contact call (QFC) to the insured
• Document the insured's loss in details
• Set up ACH inspections
• Keep in contact with the insured
• Virtual inspections where necesary using ClaimsXperience
• Reconcile Contractors estimates with State Farm
• Issue payments to the insured

• Properly identify and assess Property damages using Xactimate and Xactanalysis Programs
• Estimate and settle Catastrophe claims
• Establish contact with the insured regarding their loss
• Properly document the insureds file
• Determine or deny payments based on evidence provided in a timely manner
• Provide personalize customer service to insured
• Check State specifics to ensure correct procedures are followed
• Check the insureds Policy to ensure the correct payments are made for loss incurred
• Document payments and all correspondence in insureds file
• Issue payments to insured

• Handled inventory, client services, buying and sales
• Managed book keeping, expenses, and all other financial aspects of the business
• Helped customers in selecting best products for their specific needs
• Recruited, trained and managed a staff of six
• Handled all merchandising activities
• Designed and executed sales campaigns and fashion shows
• Managed all cost and profit centers
• Increased Daily Average store sales year over year up to 30%
• Delivered exceptional customer experience

• Worked directly with HR to ensure staff order and other government procedures and guidelines are maintained
• Prepared purchase orders, verify specifications, prices and obtained recommendations from suppliers
• Monitored payments to contractors and assisted with inventory supplies and requisition of purchases of office supplies
• Prepared daily bank balances and monthly financial reports
• Processed payroll for over one hundred employees and maintained their database regarding salary and pay
• Ensured hours worked by employees are accurate and paid on time
• Prepared annual company returns of taxes deducted throughout the year
• Approved and processed all deductions for external companies; reconciled ledgers with regard to payroll transaction
• Responded to employees enquiries about payroll issues and concerns