Keaton Keith
Abilene,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
Abilene, Texas
10.2023 - Current
- First place in sales/signups every month since December 2023.
- Selected by management to train all new guest service specialists hired at the Judge Ely Mister Car Wash store, starting February 2024.
- Selected by upper management as a high-performing future leader to help start up a new Mister Car Wash, TX-351 store. Started in August 2024. Maintained first place in sales/signups.
- Greeted customers at the sales line and explained what each wash does. Informed the customers on the benefits of subscribing to the unlimited wash club membership. Using product knowledge, upsold customers' choice of wash or membership.
- Helped customers with any account issues or concerns on a tablet or computer.
- Took into account customers' verbal and nonverbal communication to provide each customer with the best experience while visiting the car wash.
- Guided customer vehicles into the car wash tunnel using nonverbal communication in a high-stress environment. Exceeded the cars per minute throughput standard.
- Maintained the vacuum area and asked customers for feedback. Promptly identified customer concerns on quality and resolved them. Encouraged customer feedback at the store or through Google reviews.
- Received multiple five-star Google reviews written by satisfied customers.
- Refrence: General Manager Kristen Valeriano, 325-437-5436
Machine Operator
Miller Waste Mills (RTP Company)
Fremont, IN
05.2023 - 08.2023
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Operated forklift to place finished products on skids and transport to warehouse.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Favor Runner
Favor Delivery
Austin , TX
01.2021 - 03.2022
- Delivered orders to customers quickly.
- Coordinated parcel delivery using strong time management skills.
- Quickly responded to customer inquiries to improve business relationships.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Processed cash, credit card and check payment for services.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Held 4.9/5 customer satisfaction rating
Education
High School Diploma -
Westlake High School
Austin, TX08.2013
Skills
- Product Sales
- Upselling
- Listening and Communication
- Customer Relations
- Reliable Transportation
- New Employee Training
- Attention to Detail
- Schedule Adherence
- Problem-Solving
- Time Management
- Multitasking
- Team Building
- Customer Service
- Technology Troubleshooting
- Analytical and Methodical
- Machinery Operations
- Production Equipment Experience
Timeline
Guest Service Specialist
Mister Car Wash
10.2023 - Current
Machine Operator
Miller Waste Mills (RTP Company)
05.2023 - 08.2023
Favor Runner
Favor Delivery
01.2021 - 03.2022
High School Diploma -
Westlake High School
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