Lakota Chapman
Glasgow,WV
Summary
Dynamic and detail-oriented professional with a proven track record at Best Western Hotel, excelling in customer service and office organization. Adept at managing high-volume inquiries and scheduling appointments, while fostering positive guest experiences. Strong problem-solving skills and a commitment to maintaining a welcoming environment ensure optimal satisfaction and efficiency.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Best Western Hotel
Charleston, WV
08.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Nutrition Technician
CAMC Women And Children's Hospital
Charleston, WV
09.2021 - 06.2022
- Enhanced team efficiency by assisting in the preparation and delivery of meals to patients.
- Evaluated product offerings from vendors to ensure compliance with facility''s nutritional requirements, optimizing patient satisfaction without compromising quality.
- Utilized software tools for managing patient meal orders and dietary restrictions, ensuring accurate delivery of nutritional services.
- Stayed current on industry trends by attending workshops, conferences, and networking events related to clinical nutrition practice.
Server
Shoneys
Belle, WV
05.2017 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Riverside High School
Belle, WV05.2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- Hospitality services
- Sensitive information handling
- Work prioritization
Timeline
Front Desk Receptionist
Best Western Hotel
08.2022 - 03.2023
Nutrition Technician
CAMC Women And Children's Hospital
09.2021 - 06.2022
Server
Shoneys
05.2017 - 04.2020
Riverside High School