Laksie Young
Minneapolis,MN
Summary
Proactive Flight Attendant, FOH Manager, and Leasing Manager with extensive experience in safety procedures, customer service, and operational management. Successfully handled emergencies and improved satisfaction across aviation, hospitality, and property sectors. Strong skills in first aid, FAA regulations, staff training, customer service and tenant relations, bringing reliability and efficiency to new opportunities.
Overview
9
9
years of professional experience
Work History
Flight Attendant
JetBlue Airlines
Newark, NJ
01.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
FOH Manager
Breakfast Bar of Minnesota
Minneapolis, MN
08.2020 - 01.2024
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Leasing Manager
Michael Development
Minneapolis, MN
06.2015 - 08.2020
- Collected, completed, and processed lease applications.
- Built strong relationships with residents through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts -
Normandale Community Community College
Bloomington, MN05.2016
Skills
- Customer Service
- Safety Procedures
- First Aid
- Reliability and punctuality
- Airline Operations
- Aircraft Restocking
- Safety Demonstrations
- Flexible and Adaptable
- Hospitality service expertise
- Passenger Assistance
- FAA Regulations
- Company policy adherence
Timeline
Flight Attendant
JetBlue Airlines
01.2024 - Current
FOH Manager
Breakfast Bar of Minnesota
08.2020 - 01.2024
Leasing Manager
Michael Development
06.2015 - 08.2020
Associate of Arts -
Normandale Community Community College