La'kya German
Jacksonville,FL
Summary
Dynamic professional with extensive experience in customer service, excelling in issue resolution and team collaboration. Proven ability to enhance customer satisfaction and streamline operations with effective service techniques. Skilled in medical screening and data analysis, ensuring compliance and accuracy in system interactions.
Overview
8
8
years of professional experience
Work History
Cashier
Wendy's
Jacksonville, Florida
04.2025 - Current
- Processed customer transactions efficiently and accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new cashiers on register operations and customer service techniques.
- Followed food safety protocols to maintain a safe dining environment for guests.
- Collaborated with team members during busy shifts to ensure smooth operations.
- Greeted customers and answered any questions they had about the store's products and services.
Sandwich Artist
SUBWAY®Restaurants
Jacksonville, Florida
11.2022 - 08.2023
- Prepared sandwiches according to customer specifications and menu guidelines.
- Maintained cleanliness and organization of food preparation areas and equipment.
- Trained new employees on sandwich-making techniques and customer service practices.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
Donor Center Technician
Grifols Plasma Center
Jacksonville, Florida
07.2020 - 11.2022
- Performed pre-donation medical screenings to evaluate donor eligibility.
- Engaged with donors to assess suitability and guide setup process.
- Delivered appropriate feedback to ineligible donors, ensuring clarity.
- Verified completeness of screening information for compliance and accuracy.
- Safeguarded donor confidentiality throughout the screening process.
- Interacted with customers to address inquiries and improve satisfaction.
Cashier
McDonald's
Jacksonville, FL
06.2017 - 05.2020
- Helped customers find specific products, answered questions, and offered advice.
- Increased sales by 10% by suggesting specific purchases to customers and employees.
- Troubleshot and resolved issues with cash registers, card scanners, and printers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Smoothly processed incoming orders, handling over 60 transactions per day, with exceptional accuracy.
- Welcomed customers, offering assistance to help find the necessary store items.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new employees in cashiering procedures, offering assistance in resolving any issues.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Resolved issues regarding customer complaints and escalated worsening concerns to shift manager for remediation.
- Trained new team members in cash register operation, stock procedures and customer service.
Education
High School Diploma -
Long Star High School
Jacksonville, FL4 2020
Skills
Excellent Customer Service
- Customer assistance
- Medical screening
- Customer relationship management
- Computer-assisted diagnostics
- Team collaboration
- Time management
- Issue resolution
- Work well with others
- Merchandise restocking
- Data analysis
Education and Training
other
Timeline
Cashier
Wendy's
04.2025 - Current
Sandwich Artist
SUBWAY®Restaurants
11.2022 - 08.2023
Donor Center Technician
Grifols Plasma Center
07.2020 - 11.2022
Cashier
McDonald's
06.2017 - 05.2020
High School Diploma -
Long Star High School
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