Summary
Overview
Work History
Education
Skills
Timeline
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Lalaina Oswald

Cookeville,TN

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

9
9
years of professional experience

Work History

Customer Representative

Elite Call
Algonquin, IL
10.2023 - Current
  • Assisted customers with purchase decisions based on needs analysis.
  • Demonstrated strong problem solving skills in addressing customer issues.
  • Developed positive relationships with customers through friendly interactions.
  • Cross-sold products and services when appropriate.
  • Utilized computer systems to access account information, enter notes, and update status codes.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Sales Associate

Napleton Buick GMC
Crystal Lake, IL
04.2018 - 08.2022
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted in the preparation of paperwork for finance
  • Helped customers find specific products, answered questions and offered product advice.

Front Desk Receptionist

Holiday Inn Suites
Gurnee, IL
06.2015 - 01.2018
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Education

High School Diploma -

Grant Community High School
Fox Lake
04-2014

Skills

  • Customer service excellence
  • Call handling
  • Quality Assurance
  • Scheduling
  • Data Collection
  • Product Knowledge
  • Customer Relations
  • Lead Generation

Timeline

Customer Representative

Elite Call
10.2023 - Current

Sales Associate

Napleton Buick GMC
04.2018 - 08.2022

Front Desk Receptionist

Holiday Inn Suites
06.2015 - 01.2018

High School Diploma -

Grant Community High School

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Lalaina Oswald