Lalaine Yabut
Milton,FL
Summary
I stared as a counter help, gained experience and knowledge, and worked up within the company to be a Store Manager. Specialized in Certified ServeSafe Manger, cost control, and staff development to ensure consistent delivery of exceptional dining experince.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Panda Express
Gulf Breeze, FL
10.2021 - Current
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored inventory levels and placed orders to restock shelves.
Assistant Manager
Panda Express
Gulf Breeze, FL
09.2020 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Shift Leader
Panda Express
Panama City Beach, FL
11.2018 - Current
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
Counter Help
Panda Express
Panama City Beach, FL
09.2017 - Current
- Assisted customers with locating specific items within the store.
- Greeted customers and provided excellent customer service.
- Operated cash register to process payments accurately and efficiently.
- Maintained knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.
- Followed up with customers after purchase to ensure satisfaction with their experience.
Education
High School Diploma -
San Roque High School
Philippines04-2016
Skills
- Employee Training
- Customer Service Management
- POS Systems
- Loss Prevention
- Team Development
- Supply Ordering
- Operations Management
- Shift Scheduling
- Talent Recruitment
- Store Opening and Closing
- Accurate Cash Handling
- Performance Reviews
- Multitasking and Organization
- Recruiting and Hiring
Certification
- Certified Serve Safe Manager
Accomplishments
- High Achiever Award for being a Role Model of People Developer promoted 4 cooks, 3 shift leader, 1 Assistant Manager and 1 Store Manager in 2022
Affiliations
- Panda Cares
Timeline
Store Manager
Panda Express
10.2021 - Current
Assistant Manager
Panda Express
09.2020 - Current
Shift Leader
Panda Express
11.2018 - Current
Counter Help
Panda Express
09.2017 - Current
High School Diploma -
San Roque High School