Summary
Overview
Work History
Education
Skills
Timeline
Generic
Laleaka  Brown

Laleaka Brown

Bellflower,CA

Summary

Qualified by 10+ years of customer service with a proven track record to positively impact business performance. Trained in managing groups, solving problems effectively and demonstrating persuasive communication skills with the ability to establish rapport. Technical proficiency MS Word, PowerPoint, and Excel.

Overview

12
12
years of professional experience

Work History

Hospital Assistant

UCLA Ronald Regan Hospital
Los Angeles
07.2017 - 06.2018
  • Under supervision in Central Service, receives used medical and surgical supplies; cleans items using special cleaning solutions and equipment; assembles and wraps trays and packs using standard make-up cards and pictures; autoclaves packs and trays and is assigned responsibility for maintaining sterile supplies; and issues supplies to patient care units.
  • Under supervision in the Clinical Laboratories, Chemistry Section, prepares specimens for analysis; prepares solutions and/or media; routes specimens; and records data for the Clinical Laboratory Technologist.

Clerical Assistant

Creative Arts Preschool
Long Beach
04.2015 - 08.2016
  • Answering and directing phone calls.
  • Making phone calls.
  • Taking and distributing messages.
  • Organizing and scheduling appointments.
  • Organizing and coordinating meetings.
  • Handling inquiries and incoming work requests.
  • Reviewing files and records to answer requests for information.
  • Checking and distributing documents and correspondence.
  • Receiving, sorting and distributing incoming mail.
  • Maintaining filing systems.
  • Compiling records of office activities.
  • Photocopying, scanning and faxing.
  • Sending emails.
  • Preparing and sending outgoing mailings and packages.
  • Typing documents and correspondence.
  • Checking and entering data.
  • Updating and maintaining databases.
  • Coordinating work flow.
  • Controlling basic accounting functions such as checking invoices and making deposits.
  • Managing petty cash.
  • Monitoring and ordering inventory of office supplies.
  • Keeping office area neat and tidy.

Supplemental Instructor

Riverside Community College
Riverside, CA
05.2014 - 06.2015

Supplemental Instructors enhance student learning  and instruct students to higher educational goals. They promote the standard of leadership through their work study ethic. They demonstrate higher learning and pursue educational goals. Supplemental Instructors, must complete all paper work and attain Monthly meetings. In class learning is required as they learn the material during instructional hours and create work sessions.

Barista

STARBUCKS CORPORATION
Corona, CA
04.2006 - 11.2010
  • Greet customers as they arrive at the Starbucks outlet and inquire into their orders.
  • Provide customers with information on popular coffee blends.
  • Assist patrons in finding seats inside the coffee shop and take their orders.
  • Educate customers about the history of each coffee blend when inquired.
  • Take orders and punch them in the coffee shop database.

Shift Leader

STARBUCKS CORPORATION
Corona, CA
04.2008 - 06.2009
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third-Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Maintain calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Execute store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.

Education

Bachelor of Arts - Christian Ministry

THE KING UNIVERSITY
2018

Associate of Arts - Fine & Applied Arts

RIVERSIDE COMMUNITY COLLEGE
2013

Associate of Arts - Arts & HUM, Philosophy

Associate of Arts - Humanities & Fine Arts

Associate of Arts - Comm, Media & Languages

Skills

  • Basic accounting, scheduling appointments, cash handling, cash management, cash register, customer recovery She also is skilled in coaching, customer service, database, directing, faxing, inventory and managing meetings Along with mail sorting, Cleaning, organizing, patient care, policy attention and customer service
  • Medical terminology knowledge
  • Helping with medication
  • Customer service
  • Preparing meals

Timeline

Hospital Assistant

UCLA Ronald Regan Hospital
07.2017 - 06.2018

Clerical Assistant

Creative Arts Preschool
04.2015 - 08.2016

Supplemental Instructor

Riverside Community College
05.2014 - 06.2015

Shift Leader

STARBUCKS CORPORATION
04.2008 - 06.2009

Barista

STARBUCKS CORPORATION
04.2006 - 11.2010

Bachelor of Arts - Christian Ministry

THE KING UNIVERSITY

Associate of Arts - Fine & Applied Arts

RIVERSIDE COMMUNITY COLLEGE

Associate of Arts - Arts & HUM, Philosophy

Associate of Arts - Humanities & Fine Arts

Associate of Arts - Comm, Media & Languages

Laleaka Brown