Laleshia Taylor
Jacksonville
Summary
I am currently seeking a position as a customer service rep so that I can utilize my current skills and acquire more experience.
Overview
10
10
years of professional experience
Work History
Remote Customer Service Representative
Williams-Sonoma, Inc.
03.2020 - 06.2024
- Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- By helping customers understand the product and answering questions about products we have in stock that will best fit the customer
Customer Service Representative
GC Services
10.2018 - 03.2020
- Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales
Customer Service Representative
Concentrix
01.2018 - 10.2018
- Contact members about their medications
- My job was to mainly make sure members were updated on all of their medications
- Greet members warmly and respectfully and make sure they were not missing any medications
Customer Service Representative
Fanatics, Inc
08.2014 - 12.2017
- Loaded gift cards for customers, troubleshooting gift cards and making sure they worked properly for customers, sending and answering emails, data entry, claiming fed ex packages and all other related duties directed by my supervisor
Education
High School Diploma -
Biscayne High School
Skills
- Project Management
- Basic Web Site Design
- Typing
- SharePoint
- Data Entry
- Word
- Excel
- Outlook
- Access
- PowerPoint
- Customer Service
- Software Troubleshooting
- Communication Skills
- Computer Skills
Timeline
Remote Customer Service Representative
Williams-Sonoma, Inc.
03.2020 - 06.2024
Customer Service Representative
GC Services
10.2018 - 03.2020
Customer Service Representative
Concentrix
01.2018 - 10.2018
Customer Service Representative
Fanatics, Inc
08.2014 - 12.2017
High School Diploma -
Biscayne High School
Similar Profiles
Chelsae SmithChelsae Smith
Director DMM at WILLIAMS-SONOMA, INC. - Williams SonomaDirector DMM at WILLIAMS-SONOMA, INC. - Williams Sonoma
Anthony NelsonAnthony Nelson
Releaser/Auditor at Williams-Sonoma, Inc.Releaser/Auditor at Williams-Sonoma, Inc.
Elijah UrbizuElijah Urbizu
Acting General Manger at Williams-Sonoma, Inc.Acting General Manger at Williams-Sonoma, Inc.
Brittany ThrasherBrittany Thrasher
Customer Care Associate at Williams-Sonoma, Inc.Customer Care Associate at Williams-Sonoma, Inc.
Alexis GoldbergAlexis Goldberg
Account Executive at Jacksonville SharksAccount Executive at Jacksonville Sharks