Lalo Lomeli
Montclair,CA
Summary
Results-driven Operations Manager with a proven track record at HEC Inc, spearheading initiatives that enhanced process efficiency and team performance. Demonstrated expertise in operations management and problem-solving, leading to improved customer satisfaction and strong client relationships. Strategic oversight combined with empathetic mentorship has fostered a high-performing environment. Seeking to leverage skills in optimizing operations and driving organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
HEC Inc
Rancho Cucamonga, CA
09.2018 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Regional Manager
PPG
Los Angeles, CA
02.2010 - 08.2018
- Recruited and trained new employees to meet job requirements.
- Created and maintained relationships with key customers in the region.
- Analyzed regional financial data to identify areas of growth opportunities.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
Education
High School Diploma -
South Hills High School
West Covina, CASome College (No Degree) -
Citrus College
Glendora, CASkills
- Performance monitoring
- Performance reporting
- Incident management
- Health and safety compliance
- Management
- Schedule oversight
- Client relationships
- Onboarding and orientation
- Operations management
- Emergency response
- Problem-solving
- Operations oversight
- Client relations
- Customer relations specialist
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- 40-hour Hazwoper Training ( Supervisor)
- RCRA/DOT Hazardous Material Training
- OSHA Hazard Communication Aligned with GHS
- Hazardous Materials Technician Level III Responder
- DOt Hazmat Function
References
References available upon request.
Timeline
Operations Manager
HEC Inc
09.2018 - Current
Regional Manager
PPG
02.2010 - 08.2018
- 40-hour Hazwoper Training ( Supervisor)
- RCRA/DOT Hazardous Material Training
- OSHA Hazard Communication Aligned with GHS
- Hazardous Materials Technician Level III Responder
- DOt Hazmat Function
High School Diploma -
South Hills High School
Some College (No Degree) -
Citrus College
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