Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lalyn Urbano

Kissimmee

Summary

Driven Health Unit Coordinator with a proven track record at Celebration Hospital, adept in records management and showcasing exceptional professionalism. Excelled in patient registration and HIPAA compliance, enhancing workflow coordination and patient education processes by 20%. Renowned for critical thinking abilities and commitment to process improvement, consistently delivering results beyond expectations.

Consistently employee of the month Experienced healthcare professional ready to contribute to efficient patient care and administrative excellence. Skilled in medical terminology, patient coordination, and electronic health records management. Strong focus on team collaboration and adaptability, ensuring reliable support in dynamic environments. Known for effective communication, organizational skills, and results-driven approach.

Overview

26
26
years of professional experience

Work History

Health Unit Coordinator

Celebration Hospital
03.2002 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.

Insurance Specialist

Thomas Harris, M.D.
07.1998 - 10.2001
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Education

Associate of Science - Health Unit Coordinator

Orlando Technical College
301 W. Amelia St. Orlando, FL 32801
02.2003

M.D. - Medicine

Baguio General Hospital And Medical Center
Gov. Pack Rd, Baguio, 2600 Benguet, Philippines
10.1989

M.D. - Doctor of Medicine

Far Eastern University
Nicanor Reyes Sr, St. Sampaloc MM, Philippines
10.1988

Bachelor of Science - Biological Sciences

University of The Philippines
Zone72, 670 Padre Faura St, Ermita, MM Philippines
10.1983

Skills

  • Records Management
  • Professionalism and Ethics
  • Critical thinking abilities
  • Patient Registration
  • HIPAA Compliance Understanding
  • Workflow Coordination
  • Patient Education
  • Multidisciplinary team collaboration
  • Training and Mentoring Abilities
  • Healthcare Software Knowledge
  • Paperwork Processing
  • Resource optimization

Timeline

Health Unit Coordinator

Celebration Hospital
03.2002 - Current

Insurance Specialist

Thomas Harris, M.D.
07.1998 - 10.2001

Associate of Science - Health Unit Coordinator

Orlando Technical College

M.D. - Medicine

Baguio General Hospital And Medical Center

M.D. - Doctor of Medicine

Far Eastern University

Bachelor of Science - Biological Sciences

University of The Philippines
Lalyn Urbano