LAMAR PFEIFFER
Colorado Springs,CO
Summary
Results-driven Senior Product Consultant specializing in technology consulting and process improvement. Expertise in optimizing MSP and enhancing operational efficiencies through complex data analysis and project management. Focused on delivering impactful solutions and cultivating strong vendor relationships in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Senior Product Consultant
Intercontinental Exchange (ICE)/Black Knight
Colorado Springs, Colorado
01.2025 - Current
- Advised clients, business partners, and service providers on hardware/software and vendor selections to enhance project outcomes.
- Liaised between end-users and IT consultants during technology consulting projects to ensure alignment with user needs.
- Researched and documented client needs, technology, and regulations related to system design and acquisition of hardware/software impacting multiple platforms.
- Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices and changes in technology accordingly.
- Devised and modified processes to enhance efficiencies while addressing complex business process challenges related to computer capacity and operational output.
- Conducted system, integration, readiness, and acceptance tests using client data.
Escrow Product Consultant III
Black Knight Inc.
03.2021 - 01.2025
- Supported consulting projects optimizing MSP, enhancing escrow interest management, loan boarding projections, letter mapping, PMI, and MIP processes.
- Sustained comprehensive knowledge of MSP and client-supported systems by regularly updating documentation and implementing system enhancements.
- Delivered 1st line MSP support for issues related to system releases and testing, ensuring prompt resolution or accurate routing to internal resources.
- Performed tests with client data for system integration readiness and acceptance testing, ensuring alignment with project requirements.
MSP System Support Analyst
FirstBank
04.2019 - 03.2021
- Developed solutions and revised business rules for Escrow statement issues, ensuring compliance with Federal and State guidelines while minimizing potential risks.
- Coordinated with programmers and software developers to evaluate updates and solutions for business operations, presenting summarized findings to upper management for informed decision-making.
- Collaborated with Loan Operation departments to streamline procedures and improve daily functions, enhancing overall operational efficiency.
Mortgage Lending Business Analyst II
Branch Banking & Trust
08.2017 - 04.2019
- Analyzed audit findings and trends using statistics, modeling, process documentation, and profitability analysis to guide decision-making.
- Assessed complex problems and associated risks, prioritizing trending audit findings to recommend effective responses.
- Facilitated strategic process improvements in Mortgage Lending by providing data analysis, managing project deliverables, and supporting operational needs.
Research/Remediation Analyst III
Wells Fargo
02.2016 - 08.2017
- Researched filed pleadings to identify root causes and risk factors for contested cases, examining state-specific laws and guidelines to inform settlement strategies.
- Advised management across loss mitigation, mediations, property preservation, and outside counsel on research findings to support informed, cost-effective settlement decisions.
- Managed pipeline of 250+ contested cases as senior litigator and liaison between Wells Fargo and outside counsel, achieving timely and effective case resolutions.
Education
Business Administration - Finance
University of North Carolina at Wilmington/Cameron School of Business
Wilmington, NC01-2002
Certification of Completion - Real Estate
Laney School of Real Estate
Wilmington, NC01-2002
Skills
- Proficient in MSP (Mortgage Servicing Platform)
- Claims management
- Project Management
- Business process improvement
- Vendor management
- Technology consulting
- Proficient in complex Excel data analysis
- Data analytics
- Fundamental SQL proficiency
- Azure/DevOps
- Electronic Data Interface
- Software implementation
- Black Knight TSO optimization
- Enterprise architecture
- Agile methodologies
- Modern programming languages
- COBOL Language
- Strategic organizational management
- Task Tracker
- Passport
Accomplishments
- Multiple DRACO awards with Black Knight/ICE.
- Successfully helped FirstBank with multiple MSP enhancement installments including Task Tracker, EDI functionality, Passport training and Tran functionality.
- Earned multiple achievement awards at Wells Fargo.
- Led ISO 2001 audit team (16 team members), performed weekly audits to ensure 100% ISO compliance.
Timeline
Senior Product Consultant
Intercontinental Exchange (ICE)/Black Knight
01.2025 - Current
Escrow Product Consultant III
Black Knight Inc.
03.2021 - 01.2025
MSP System Support Analyst
FirstBank
04.2019 - 03.2021
Mortgage Lending Business Analyst II
Branch Banking & Trust
08.2017 - 04.2019
Research/Remediation Analyst III
Wells Fargo
02.2016 - 08.2017
Business Administration - Finance
University of North Carolina at Wilmington/Cameron School of Business
Certification of Completion - Real Estate
Laney School of Real Estate