Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner
Wilson and Family Lawn Care
Lexington, KY
04.2017 - Current
Landscaping
Lawn care
Tree stump removal
Ground clean ups
Managed daily operations, ensuring quality service delivery to clients.
Interacted well with customers to build connections and nurture relationships.
Delivery Driver
Instacart
Lexington KY
02.2005 - Current
Ensured timely deliveries by navigating efficiently through various routes
Maintained accurate delivery logs and reporting for improved tracking
Inspected vehicle condition regularly to ensure safety compliance
Collaborated with dispatch teams to optimize delivery schedules
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Delivered packages to customer doorsteps and business offices.
Lead technician
Asurion uBreakiFix
Lexington, KY
09.2025 - 11.2025
Supervised repair processes, ensuring adherence to quality standards and operational protocols.
Mentored junior technicians, enhancing team performance and technical expertise.
Diagnosed complex technical issues, providing effective solutions for diverse electronic devices.
Managed inventory of parts and supplies, optimizing resource availability for repairs.
Conducted training sessions on new technologies and equipment for staff development.
Developed standard operating procedures, promoting consistency in repair processes across locations.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Repaired, upgraded and inspected electronic, electrical and mechanical systems.
Managed team performance by training, mentoring, disciplining, and motivating employees.
Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Wise certified in cellular screen repairs, Dell certified as well as samsung
Ticket Seller/Concessions Shift Lead
Altec Arena
4089 Ironwork Pkwy Lexington Ky
02.2025 - 02.2025
Processed ticket sales efficiently using point-of-sale systems.
Provided exceptional customer service, resolving inquiries and issues promptly.
Trained new staff on ticketing procedures and system operations.
Managed inventory of tickets and promotional materials to ensure availability.
Collaborated with event organizers to optimize ticket sales strategies.
Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
Sold, printed, and issued tickets to guests.
Information Technology Specialist
Sullivan university
Lexington, KY
01.2022 - 08.2024
Developed training materials enhancing user understanding of technology systems.
Analyzed system performance data identifying opportunities for enhancement and optimization.
Used ticketing systems to manage and process support actions and requests.
Established IT policies and procedures, fostering a culture of security awareness within the organization.
Analyzed existing systems and databases and recommended enhancements to solve business needs
Fulltime Warehouse Overnight
Lowes Home Improvment
Lexington Ky
01.2022 - 01.2024
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Receiver/Stoker
Organizing merchandise
handled equipment as well as hazardous materials safely.
Unload deliveries as well as freight so it can be staged for upcoming day to be sold.
Warehouse Associate
Galls
Lexington, KY
08.2018 - 12.2018
Maintained a clean work area in compliance with OSHA safety
Received, stored, and shipped goods and materials
Maintained a 93% percentage rate on time
Filling orders in a timely an accurate manner
Replenished active locations with products to maintain order fulfillment
Audit orders to assure 100% order compliance
Handled package up to 60 lbs
Collaborated with team members to streamline order fulfillment processes, enhancing productivity.
Managed shipping logistics, ensuring timely dispatch of orders to meet customer demands.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Assisted in receiving, stocking and distribution of merchandise.
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Unpacked and repacked items in different quantities and configurations for shipment.
Drove forklifts, pallet jacks and other equipment to move materials.
Warehouse Associate/ Sales Associate
Lexington Overstock Warehouse
Lexington, KY
05.2016 - 03.2017
Organized inventory and removed inventory off truck
Assembling orders per clients expectations
Assembling furniture
Loading items on to trucks.
Picking inventory and preparing for delivery
Maintain safety in the warehouse, wearing safety equipment, and using proper technique
Completing tasks required for daily production
Warehouse Associate/ Delivery Driver
Innovative Mattress Solutions
Lexington, KY
01.2012 - 05.2016
Organized mattress inventory for Sleep Outfitters
Loading and unloading
Packaging and production line
Assembling pallets
Maintaining cleanliness of work area
Ensuring safety in workplace
Meeting standard and requirements of clients
DOT Licensure
Delivery to clients within greater Ohio/Kentucky/Tennessee/ Indiana Area
Conducted quality inspections on incoming and outgoing shipments to ensure product standards.
Assisted in loading and unloading trucks, ensuring timely dispatch of products to customers.
Performed inventory control, such as counting, and stocking merchandise.
Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Maintained accurate inventory records using warehouse management system for tracking stock levels.
Star Quality Cleaning
Owner
Lexington, KY
01.2011 - 02.2012
Excellent communication skills, both verbal and written.
High attention to detail
strong time management for efficiency
Organization
sanitization protocols
Skilled at working independently and collaboratively in a team environment.
Package Sorter
Amazon
Lexington, Ky
02.2008 - 2012
Operated conveyor systems to efficiently sort packages by size and destination.
Conducted quality checks to ensure compliance with shipping standards and accuracy.
Collaborated with team members to streamline sorting processes and enhance workflow efficiency.
Trained new employees on safety protocols and package handling procedures.
Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
Education
Associate of Science - Computer Information Technology
Sullivan University
Lexington, Ky
12-2024
Skills
Strategic planning
Team oversight
Customer service
Effective team leadership
Skilled team leader
Accomplishments
Wise certified in Cellular Screen Repairs
Associates Of Science (2year Degree)
Certification
Driver's License
Wise certification October 2025 to November 2026 Wise certified
IAT
Timeline
Lead technician
Asurion uBreakiFix
09.2025 - 11.2025
Ticket Seller/Concessions Shift Lead
Altec Arena
02.2025 - 02.2025
Fulltime Warehouse Overnight
Lowes Home Improvment
01.2022 - 01.2024
Information Technology Specialist
Sullivan university
01.2022 - 08.2024
Warehouse Associate
Galls
08.2018 - 12.2018
Owner
Wilson and Family Lawn Care
04.2017 - Current
Warehouse Associate/ Sales Associate
Lexington Overstock Warehouse
05.2016 - 03.2017
Warehouse Associate/ Delivery Driver
Innovative Mattress Solutions
01.2012 - 05.2016
Star Quality Cleaning
Owner
01.2011 - 02.2012
Package Sorter
Amazon
02.2008 - 2012
Delivery Driver
Instacart
02.2005 - Current
Associate of Science - Computer Information Technology