Lamarcia Thompson
Arlington
Summary
Professional representative with extensive experience in customer support and relationship management. Expertise in addressing client concerns and implementing solutions that enhance customer loyalty. Leverages collaboration and adaptability to meet team goals and drive results, displaying strong communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Sr Rep Customer Assistance
Santander Consumer USA
09.2021 - Current
- Resolved issues through careful research and follow-up with customers.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Reduced customer complaints with proactive problem-solving and prompt issue resolution.
Lease Clerk
GM Financial
03.2014 - 09.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed Repossessed accounts
- Scanned,faxed and emailed documents
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Housing Specialist
Nan Mckay
04.2013 - 02.2014
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Responsible for assisting individuals and families that are disadvantage or struggling with suitable housing
- Responsible for making sure individuals's rent and ultilities were paid on time to avoid evictions and disconnected services
- Contacted housing agents to coordinate, organize and plan all aspects of housing specialist
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
Education
High School Diploma -
Velma Jackson Magnet High School
Camden, Ms05-2004
Skills
- Effective Relationship Development
- Building Customer Relationships
- Project Coordination
- Proficient in Negotiation
- Professional Telephone Communication
Timeline
Sr Rep Customer Assistance
Santander Consumer USA
09.2021 - Current
Lease Clerk
GM Financial
03.2014 - 09.2021
Housing Specialist
Nan Mckay
04.2013 - 02.2014
High School Diploma -
Velma Jackson Magnet High School
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